How to Ride the Memphis Pyramid Escalator

The Memphis Pyramid, an iconic architectural landmark on the banks of the Mississippi River, is more than just a striking visual symbol of the citys cultural heritage. Originally built as a basketball arena in 1991, it now serves as a multi-use venue housing the Bass Pro Shops National Headquarters, a luxury hotel, a bowling alley, an observation deck, and an extensive retail and dining complex. Among its most fascinating features is the system of escalators that transport visitors from the ground level up through the towering structuresome of the longest and most dramatic escalators in the United States.

Riding the Memphis Pyramid escalator is not merely a means of vertical transportationits an immersive experience. These escalators, stretching over 200 feet in length and ascending through multiple levels of the pyramids interior, offer panoramic views of the cavernous space, wildlife dioramas, and architectural details that make the building unique. For first-time visitors, knowing how to navigate these escalators safely, efficiently, and respectfully can significantly enhance their overall experience. This guide provides a comprehensive, step-by-step walkthrough of how to ride the Memphis Pyramid escalator, including best practices, essential tools, real-world examples, and answers to frequently asked questions.

Whether youre a local resident exploring the landmark for the first time, a tourist planning a visit, or someone with mobility considerations, understanding the nuances of this ride ensures a smooth, enjoyable, and safe ascent or descent. This tutorial is designed to eliminate confusion, reduce anxiety, and empower visitors with the knowledge needed to make the most of this unforgettable journey through one of Americas most unusual structures.

Step-by-Step Guide

Riding the Memphis Pyramid escalator is straightforward, but due to the scale and layout of the building, there are specific procedures and considerations that ensure a seamless experience. Follow these detailed steps to navigate the escalators confidently and safely.

1. Locate the Main Entrance and Orientation Area

Begin your journey at the primary entrance of the Memphis Pyramid, located on the south side of the structure. Upon entering, youll be greeted by a grand atrium with high ceilings, natural lighting, and a welcoming information desk. Take a moment to orient yourself. Look for signage directing you to Escalators to Upper Levels or To the Observation Deck and Retail Levels. These signs are clearly marked in bold, high-contrast fonts and often feature pictograms of escalators with upward arrows.

There is no ticket required to access the escalators. They are open to the public during regular business hours, which typically run from 9:00 a.m. to 10:00 p.m., though hours may vary seasonally. Check the official Bass Pro Shops website or digital kiosks near the entrance for the most current schedule.

2. Identify the Correct Escalator Bank

The Memphis Pyramid has multiple escalator banks, each serving different destinations. There are two primary sets:

• Central Escalators: Located near the center of the main atrium, these are the longest and most prominent. They ascend directly to the fifth level, which houses the observation deck, the wildlife exhibits, and the top-floor retail and dining areas.
• Peripheral Escalators: Found along the outer edges of the atrium, these connect to lower retail levels, the hotel lobby, and the bowling alley. Use these if your destination is not the observation deck.

For most visitors, the central escalators are the intended route. Look for signage indicating Observation Deck or Top of the Pyramid. Avoid the escalators labeled Hotel Access or Bowling Alley unless those are your specific destinations.

3. Prepare for the Ascent

Before stepping onto the escalator, take a moment to assess your surroundings and personal readiness:

• Ensure your footwear is secure. Avoid loose sandals, flip-flops, or open-back shoes that could slip off during the ride.
• Keep your belongings close. Backpacks should be worn on your front, or held securely in your arms. Large bags may obstruct others or get caught in the escalator mechanism.
• If youre traveling with children, elderly companions, or individuals with mobility challenges, consider waiting for the next escalator or using the elevators located nearby. Escalators are not recommended for strollers, wheelchairs, or walkers.
• Do not use your phone or other devices while boarding. Focus on your footing.

4. Board the Escalator Correctly

Stand on the right side of the escalator to allow others to pass on the left. This is a standard practice in most public spaces and is strictly observed at the Memphis Pyramid. As the escalator approaches, wait for the flow of people to clear before stepping on. Do not rush or attempt to jump onto a moving escalator.

Step fully onto the tread with both feet. Keep your feet shoulder-width apart for balance. Avoid standing near the edge or the side panels, as these areas are more prone to snagging clothing or accessories.

Hold the handrail firmly with one hand. Do not grip the side panels or decorative elementsthey are not designed for support and can be damaged. The handrail moves at the same speed as the steps, so maintain a steady grip without pulling or pushing.

5. Enjoy the Ride

As you ascend, youll begin to notice the breathtaking interior of the pyramid. The escalator passes through several themed zones:

• Level 12: Industrial and natural textures dominate the walls, with simulated rock formations and ambient lighting.
• Level 3: Youll pass towering taxidermied animalsbison, bears, elkset against detailed dioramas of North American habitats.
• Level 4: The lighting brightens as you approach the retail and dining levels. Look for the giant fish tank and the glass-bottomed walkway overlooking the lower atrium.
• Level 5: The observation deck opens up with 360-degree views of the Mississippi River and downtown Memphis. This is your destination.

Do not attempt to take photos while standing on the escalator. Use the designated photo areas at each level, where handrails are wider and footing is stable. The escalator ride lasts approximately 45 to 60 seconds. Resist the urge to walk up the stepsthis is dangerous and strictly prohibited.

6. Disembark Safely

As you approach the top, watch for the yellow warning lines on the escalator treads. These indicate the end of the moving steps. Step off promptly and decisively. Do not linger on the top platform, as this creates congestion for those behind you.

Once off, move to the side and allow others to exit. If youre heading to the observation deck, follow signs for Observation Deck Entrance. If youre going to the retail levels, look for directional arrows pointing to Shopping or Dining.

7. Return Journey: Descending the Escalator

When returning to the ground floor, locate the escalators descending from the observation deck. The same rules apply: stand on the right, hold the handrail, and do not walk on the steps. Descending escalators can feel more disorienting due to the height and speed, so maintain focus.

Be aware that the descent may feel faster due to the length and incline. Keep your center of gravity low and avoid leaning forward. If you feel unsteady, wait for the next escalator or use the elevators located near the exit.

8. Alternative Options: Elevators and Stairs

If you have mobility limitations, are traveling with heavy luggage, or simply prefer a slower pace, elevators are available adjacent to each escalator bank. Look for the clearly marked elevator doors with tactile buttons and braille signage. These elevators stop at all levels and are fully accessible.

Staircases are also available but are not recommended for general use. They are narrow, steep, and primarily intended for emergency egress or staff access. Do not use them unless absolutely necessary.

Best Practices

To ensure a safe, respectful, and enjoyable experience for yourself and others, follow these best practices when riding the Memphis Pyramid escalator.

1. Always Stand Still on the Escalator

Walking on a moving escalator increases the risk of falls, collisions, and injuries. The Memphis Pyramid escalators are designed for standing only. Even if you see others walking, do not follow suit. This is not just a recommendationits a safety rule enforced by on-site staff.

2. Keep Children and Pets Under Control

Children can be easily distracted by the sights and sounds of the pyramid. Always hold young children by the hand or carry them. Pets are not permitted inside the Pyramid except for certified service animals. If you have a service animal, ensure it is leashed and under your direct control at all times.

3. Avoid Distractions

Do not text, take selfies, or use headphones while riding. The escalators length and speed require full attention. A momentary lapse in focus can lead to a misstep, especially near the entry and exit points.

4. Respect the Space

The Memphis Pyramid is a public landmark with deep cultural significance. Avoid loud conversations, shouting, or disruptive behavior. Be mindful of others who may be enjoying the view or taking photos. Quiet enjoyment enhances the experience for everyone.

5. Be Aware of Crowds

Peak timesweekends, holidays, and after sunset when the observation deck is litcan bring heavy foot traffic. If the escalator is crowded, wait for the next one. Do not force your way onto a full escalator. There are multiple escalators operating simultaneously, so patience ensures safety.

6. Report Issues Immediately

If you notice a malfunctioning escalatorsuch as unusual noises, jerking motion, or a stopped stepdo not use it. Notify a staff member or approach the nearest information kiosk. The buildings maintenance team responds quickly to safety concerns.

7. Plan Your Route Ahead of Time

Use the interactive digital maps available at kiosks near the entrance or on the Bass Pro Shops app. These maps show escalator locations, elevator access, restroom facilities, and point-of-interest destinations. Planning your route minimizes confusion and reduces time spent wandering.

8. Dress Appropriately

The interior of the pyramid is climate-controlled but can feel cooler near the upper levels due to high ceilings and ventilation. Light layers are recommended. Avoid long, flowing garments that could get caught in the escalators side panels.

9. Know Your Limits

If you have vertigo, balance issues, or anxiety around heights, the observation deck may be overwhelming. Consider viewing the exhibits from lower levels, where the same wildlife displays and architectural beauty are visible without the height. There is no obligation to reach the topevery level offers a unique experience.

10. Leave No Trace

Do not litter, leave belongings unattended, or damage exhibits. The pyramid is maintained as a public treasure. Dispose of trash in designated bins and respect all signage prohibiting photography near sensitive displays.

Tools and Resources

While riding the Memphis Pyramid escalator requires no special equipment, several tools and resources can enhance your experience and ensure you navigate the space with confidence.

1. Official Bass Pro Shops Mobile App

Download the free Bass Pro Shops app from the Apple App Store or Google Play. The app includes:

• Interactive 3D map of the Memphis Pyramid with real-time escalator and elevator locations
• Live wait times for elevators and popular exhibits
• Special event calendars and seasonal hours
• Audio guides for the wildlife dioramas and architectural highlights

The app works offline once downloaded, making it reliable even in areas with weak cellular reception.

2. Digital Kiosks Throughout the Pyramid

Scattered across each level are touchscreen kiosks with maps, restrooms, dining options, and accessibility information. These are staffed during peak hours and offer multilingual support, including Spanish and French.

3. Accessibility Guides

The Memphis Pyramid is fully ADA-compliant. Detailed accessibility guides are available at the information desk and online at basspro.com/pyramid/accessibility. These guides include:

• Location of elevators and ramp access points
• Restroom specifications and changing stations
• Service animal policies
• Quiet hours for visitors with sensory sensitivities

4. Visitor Information Brochures

Free printed brochures are available at the entrance and near escalator landings. These include simplified floor plans, escalator safety tips, and a checklist of must-see exhibits. They are ideal for families, older adults, or those who prefer physical guides.

5. Live Chat Support via Website

If you have questions before your visit, use the live chat feature on the Bass Pro Shops website. Trained representatives can answer questions about escalator access, crowd levels, and special accommodations.

6. YouTube and Instagram Guides

Many visitors post real-time videos and photo tours of the escalator ride. Search Memphis Pyramid escalator ride on YouTube or Instagram to see first-person perspectives. These can help you mentally prepare for the height, lighting, and pace of the ride.

7. Weather and Lighting Apps

Since the observation deck offers panoramic views of the river and skyline, checking the weather forecast before your visit can enhance your experience. Use apps like Windy or Weather.com to determine visibility conditions. Sunset and twilight hours are particularly stunning for photography.

8. Emergency Contacts and Safety Posters

Every escalator landing displays a safety poster with emergency procedures and contact numbers for on-site security. Familiarize yourself with these before riding. In case of an emergency, stay calm, hold the handrail, and follow instructions from staff or automated announcements.

Real Examples

Real-world scenarios illustrate how visitors successfullyand unsuccessfullynavigate the Memphis Pyramid escalator. These examples highlight common mistakes and best practices in action.

Example 1: The First-Time Visitor

Anna, a 28-year-old teacher from Nashville, visited the Memphis Pyramid for the first time with her sister. She entered through the main door, saw the towering escalators, and immediately felt overwhelmed. Instead of rushing, she paused at the information kiosk, downloaded the Bass Pro app, and studied the map. She waited for a less crowded escalator, stood still on the ride, and took in the wildlife displays. At the top, she spent 20 minutes at the observation deck, took photos from the designated areas, and descended using the elevator to avoid fatigue. I was nervous, but the app made it easy. I didnt feel lost or pressured, she said.

Example 2: The Overconfident Tourist

Mark, a 35-year-old tourist from Germany, decided to walk up the escalator because he thought it would be faster. He was carrying a large backpack and was distracted by his phone. As he stepped onto the moving escalator, his backpack snagged on the side panel. He lost balance, stumbled, and caused a chain reaction that forced two other people to stop abruptly. Staff intervened immediately, and Mark was escorted to a safe area. He was not injured but was asked to leave the escalator area for the remainder of his visit. I didnt realize it was dangerous, he admitted. Now I knowIll stand still next time.

Example 3: The Family with Young Children

The Rivera familyparents and two children aged 4 and 7used the elevators instead of the escalators. They had brought a stroller and were concerned about safety. Staff at the information desk confirmed elevators were the best option and even offered to guide them to the wildlife exhibits on the third floor. They enjoyed the ride without stress and returned to the ground floor using the same elevators. It was much calmer, said the mother. We could talk, take pictures, and the kids didnt get scared.

Example 4: The Accessibility User

James, a retired veteran who uses a wheelchair, visited the pyramid with his wife. He used the elevator near the central escalators, which had ample space and voice-activated controls. He accessed the observation deck without issue and was impressed by the tactile maps and braille signage. I thought Id miss out, he said. But the pyramid was designed with everyone in mind. I felt included.

Example 5: The Nighttime Visitor

Lisa, a photographer, visited at 8:30 p.m. to capture the lit-up interior and river views. She waited for the escalator to clear, stood still, and used her tripod only on the observation deck. She avoided using flash near the taxidermy exhibits, respecting the lighting-sensitive displays. Her photos were featured in a local travel magazine. The escalator ride was part of the experience, she said. The slow ascent felt like a journey into another world.

FAQs

Can I walk up the escalator at the Memphis Pyramid?

No. Walking on the escalators is strictly prohibited for safety reasons. The escalators are designed for standing only. Violators may be asked to leave the area by staff.

Are the escalators wheelchair accessible?

No. Escalators are not suitable for wheelchairs, mobility scooters, or strollers. Elevators are available adjacent to each escalator bank and are fully accessible.

How long does the escalator ride take?

The ride from the ground floor to the observation deck takes approximately 45 to 60 seconds, depending on the escalators speed and crowd density.

Are there restrooms near the escalators?

Yes. Restrooms are located on every level, including just before and after the escalator landings. Signage clearly indicates their locations.

Is there a fee to ride the escalator?

No. Access to the escalators, observation deck, and most exhibits is free. Only certain retail purchases, dining, or special events may require payment.

Can I take photos on the escalator?

For safety reasons, photography is not permitted while riding the escalator. Use the designated photo areas on each level, where you can stand safely and capture clear images.

What happens if the escalator stops during my ride?

If the escalator stops unexpectedly, remain calm and hold the handrail. Do not attempt to jump off. Staff will make an announcement and assist with safe evacuation. Emergency lighting activates automatically.

Are the escalators air-conditioned?

The entire pyramid is climate-controlled, including the escalator shafts. The air is cool and circulated evenly, especially on the upper levels.

Is the pyramid open on holidays?

Yes. The Memphis Pyramid is open year-round, including major holidays. Hours may be adjusted, so check the official website before visiting.

Can I bring food or drinks onto the escalator?

No. Food and beverages are not permitted on escalators. Consume them in designated dining areas to prevent spills and maintain cleanliness.

Conclusion

Riding the Memphis Pyramid escalator is more than a functional actits a symbolic passage through one of the most unique architectural wonders in the American South. The journey from the ground floor to the observation deck is not just about gaining elevation; its about ascending through layers of nature, history, and human ingenuity. By following the step-by-step guide, adhering to best practices, utilizing available tools, and learning from real visitor experiences, you transform a simple ride into a meaningful and memorable encounter.

The escalators of the Memphis Pyramid are not merely mechanical devicesthey are conduits of wonder. They carry visitors past towering bison and silent rivers, through illuminated canopies and glass-walled balconies, all while offering breathtaking views of the Mississippi River below. To ride them properly is to respect the space, the design, and the people who share it with you.

Whether youre a first-time visitor or a returning guest, take your time. Pause at each level. Look up. Look down. Listen. The pyramid doesnt just rise above the riverit rises above expectations. And when you step off that final escalator onto the observation deck, you wont just see the skylineyoull feel the weight of the journey, the scale of the structure, and the quiet majesty of a place built to inspire.

So next time you find yourself in Memphis, dont just see the pyramid. Ride it. Stand still. Look around. And let the ascent remind you that sometimes, the most extraordinary views come from the simplest acts of patience and presence.