How to Use Uber in Memphis

Memphis, Tennessee, is a vibrant city rich in music, culture, and Southern hospitality. Whether you're a local resident, a visitor exploring Beale Street, or a business traveler heading to the FedExForum, getting around Memphis efficiently matters. Public transit options are limited, and parking in downtown areas can be challenging—especially during peak hours or major events. That’s where Uber comes in. As one of the most reliable and widely used ride-hailing services in the city, Uber offers a seamless, app-based solution to navigate Memphis with ease. From late-night rides after a blues concert to early airport transfers from Memphis International, knowing how to use Uber in Memphis can save you time, reduce stress, and enhance your overall experience. This guide provides a comprehensive, step-by-step breakdown of everything you need to know—from downloading the app to riding confidently through the city’s neighborhoods.

Step-by-Step Guide

Using Uber in Memphis is straightforward, even if you’ve never used a ride-hailing app before. Below is a detailed, sequential guide to help you go from zero to ride in under five minutes.

Step 1: Download the Uber App

The first step is to install the official Uber application on your smartphone. Open the Apple App Store (for iOS devices) or Google Play Store (for Android). Search for “Uber” in the search bar, then tap “Install” or “Get.” The app is free to download and requires no upfront payment. Once installed, open the app to begin the setup process.

Step 2: Create an Account

When you launch the app for the first time, you’ll be prompted to sign up. You can register using your email address, phone number, or through your Google or Apple account. Enter your full name, phone number, and a secure password. Uber will send a six-digit verification code via SMS to confirm your number. Enter this code to proceed. Creating an account is quick and ensures your ride history, payment methods, and preferences are saved for future use.

Step 3: Add a Payment Method

Before you can request a ride, you must link a payment method. Uber accepts credit cards, debit cards, and PayPal. Tap “Payment” in the app’s main menu, then select “Add Payment Method.” Enter your card details or connect your PayPal account. You can also add a gift card if you’ve received one. Uber does not require cash payments, so ensure your digital payment method is active and valid. The app will verify your card instantly in most cases.

Step 4: Enable Location Services

For Uber to locate you accurately, your phone’s GPS and location services must be enabled. On iOS, go to Settings > Privacy & Security > Location Services and ensure Uber has permission to access your location “While Using the App.” On Android, navigate to Settings > Apps > Uber > Permissions and toggle on “Location.” Without this enabled, the app won’t detect your pickup point, and you won’t be able to request a ride.

Step 5: Set Your Pickup Location

Once your account is set up and location services are active, the app will automatically detect your current location. You can verify this by checking the pin on the map. If you’re not at your desired pickup point—for example, you’re at a hotel and want to be picked up at the front entrance—tap the “Pickup location” box at the top of the screen. A map will appear, allowing you to drag the pin to the exact spot or type in a specific address like “The Peabody Hotel Lobby” or “Memphis International Airport Terminal.” Accurate pickup locations help drivers find you faster and reduce wait times.

Step 6: Choose Your Ride Type

After setting your pickup location, enter your destination in the “Where to?” field. Type in a business, landmark, or full street address. As you type, Uber will suggest popular locations. Once your destination is confirmed, the app will display available ride options. In Memphis, common choices include:

• UberX – The most affordable option, using standard sedans. Ideal for solo travelers or small groups.
• UberXL – Larger vehicles that seat up to six passengers. Perfect for families or groups heading to Graceland or a concert.
• Uber Comfort – Newer, higher-rated vehicles with extra legroom. Great for longer trips or those seeking a more premium experience.
• Uber Black – Luxury vehicles for a more upscale ride. Popular among business travelers and special occasions.

Each option shows an estimated fare and arrival time. Select the one that best fits your budget and needs. Note that surge pricing may apply during high-demand periods like concerts at the FedExForum or holidays.

Step 7: Confirm Your Ride

Tap “Confirm” to request your ride. You’ll see a map showing your driver’s location and estimated time of arrival (ETA). The app will display the driver’s name, photo, vehicle make and model, license plate, and phone number. This information is critical for safety and identification. You can also track your driver’s progress in real time as they approach your pickup point.

Step 8: Meet Your Driver

When your driver arrives, verify the license plate and vehicle color match the app. If you’re unsure, tap the “Call Driver” button to confirm. Always meet your driver in a well-lit, safe area. Avoid entering the vehicle if something feels off. Once inside, you can use the in-app chat feature to communicate if needed—no need to share your phone number.

Step 9: Enjoy Your Ride

During your trip, you can monitor the route on the map. Uber provides an estimated arrival time and fare breakdown. If you notice the driver taking a significantly longer route, you can use the app’s “Report a Problem” feature to notify Uber. The app also allows you to share your trip status with a friend or family member by tapping “Share My Trip.” This feature is especially useful for late-night rides or unfamiliar neighborhoods.

Step 10: End Your Ride and Rate Your Driver

When you reach your destination, the app will automatically end the ride. You’ll see a summary of your trip, including the final fare, time, and route. Payment is processed automatically using your saved method—no cash or tipping is required, though tipping is appreciated and optional. You’ll then be prompted to rate your driver from one to five stars and leave a comment. Your feedback helps maintain service quality and improves future experiences for other riders.

Best Practices

Using Uber in Memphis becomes even more efficient and secure when you follow proven best practices. These tips help you avoid common pitfalls and ensure a smooth, safe, and cost-effective experience.

Plan Ahead for Peak Hours

Memphis experiences high ride demand during specific times: Friday and Saturday nights on Beale Street, game days at the FedExForum, and early mornings at the airport (4–7 a.m.). During these periods, surge pricing may increase fares by 1.5x to 3x. To avoid unexpected costs, schedule your ride in advance using the “Schedule a Ride” feature. You can book up to 30 days ahead, which is especially helpful for airport pickups or event arrivals.

Use the “Schedule a Ride” Feature

For travelers heading to Memphis International Airport (MEM), scheduling your ride the night before is highly recommended. Go to the app’s home screen, tap “Schedule a Ride,” choose your pickup time and location, and confirm. Uber will send you a reminder 24 hours and 30 minutes before your ride. This ensures you’re never stranded, even if you’re staying in a remote area like Cordova or Germantown.

Verify Your Destination Before Confirming

Always double-check your destination before confirming your ride. A simple typo—like “Beale Street” vs. “Beale Place”—can lead to a long detour or miscommunication. Use landmarks: “Graceland Entrance on Elvis Presley Blvd,” “The Peabody Hotel Front Door,” or “Memphis Rock ‘n’ Soul Museum.” The app’s autocomplete is smart, but human verification prevents errors.

Stay Aware of Neighborhood Boundaries

Memphis has distinct neighborhoods, and some areas have higher wait times or fewer drivers. For example, South Memphis and North Memphis may have less frequent service than downtown or East Memphis. If you’re in a lower-density area, consider walking to a major intersection or nearby business to improve pickup speed. Avoid requesting rides from isolated areas late at night unless you’re certain of safety.

Use the “Share My Trip” Feature

For safety, especially when traveling alone or late at night, always use the “Share My Trip” option. Tap the icon in the ride screen and select a contact to send your real-time location and route. This lets someone you trust track your journey until you arrive. This feature is particularly valuable for students, solo travelers, or those unfamiliar with the city.

Keep Your App Updated

Uber frequently releases updates that improve safety features, map accuracy, and ride matching. Enable automatic updates on your phone to ensure you’re using the latest version. Older versions may lack new features like emergency assistance buttons or real-time ride tracking.

Save Favorite Locations

Save frequently visited spots like your home, office, or hotel by tapping the star icon next to the address. This allows you to select them with one tap on future rides. For example, if you stay at the Memphis Marriott Downtown, saving it as “Home” lets you quickly return after a night out on Beale Street.

Understand Surge Pricing

Surge pricing occurs when demand exceeds driver supply. The app shows a multiplier (e.g., “1.8x”) when this happens. If the price seems too high, you can wait 5–10 minutes, as it often normalizes. Alternatively, consider UberXL or Uber Comfort, which sometimes have lower multipliers due to higher vehicle availability. Don’t assume surge pricing is a glitch—it’s a dynamic pricing model designed to incentivize more drivers to be on the road.

Check Your Fare Estimate Before Confirming

Always review the estimated fare before tapping “Confirm.” This helps avoid surprises. If your destination is far—like from downtown to the Memphis Botanic Garden—the fare may be higher than expected. If you’re on a budget, consider splitting the ride with others or using public transit for part of the journey.

Keep Your Phone Charged

Running out of battery mid-ride is a common issue. Carry a portable charger, especially if you’re out for the evening. Most Uber drivers are understanding if you need to pause the ride briefly to recharge, but it’s best to avoid the situation entirely.

Tools and Resources

Maximizing your Uber experience in Memphis goes beyond the app. Several external tools and local resources can enhance your ride-hailing journey, improve safety, and help you navigate the city with confidence.

Uber App Features

The Uber app itself is packed with tools designed to make your ride better:

• Split Fare – After your ride, you can split the cost with up to five other riders. Ideal for group outings to the National Civil Rights Museum or a dinner in the Overton Park area.
• Driver Ratings – View your driver’s average rating before they arrive. Drivers with ratings below 4.7 are less common, but you can filter for top-rated drivers if preferred.
• Route Map – See your exact route before and during the ride. If the driver deviates, you can call them or report the issue.
• Emergency Button – Located in the ride screen, this button connects you directly to local emergency services and shares your location with Uber’s safety team. Use it only if you feel unsafe.
• Receipts and Expense Reports – Tap “Trip History” to view past rides, download receipts, or export data for business expense tracking. This is essential for corporate travelers.

Third-Party Tools

Several external tools complement Uber usage in Memphis:

• Google Maps – Use Google Maps to compare Uber fare estimates with public transit routes or walking distances. It also shows real-time traffic, helping you anticipate delays.
• Memphis Rideshare Tracker – A community-run website that tracks ride availability and surge zones across Memphis neighborhoods. Useful for planning trips during events.
• City of Memphis Transit App – While not a substitute for Uber, this app shows bus schedules and stops. You can combine bus and Uber rides for cost-effective travel—for example, taking a bus to a major hub, then Uber to your final destination.
• Waze – If you’re driving yourself but want to know if Uber is faster, Waze provides real-time traffic data and estimated ride times from UberX.

Local Resources for Riders

Memphis offers several city-backed resources for transportation users:

• Memphis International Airport (MEM) Transportation Guide – The airport’s official website lists designated Uber pickup zones (Level 1, Ground Transportation, outside baggage claim). This prevents confusion after flights.
• Beale Street Entertainment District Map – Available online and at visitor centers, this map highlights safe pickup/drop-off zones and walking paths from bars and clubs.
• Memphis Tourism Official Site – Offers curated guides for visitors, including transportation tips, ride-sharing etiquette, and neighborhood safety advisories.

Accessibility Tools

Uber offers accessible ride options in Memphis through UberWAV (Wheelchair Accessible Vehicles). These vehicles are equipped with ramps or lifts and can accommodate mobility devices. To request one, open the app, enter your destination, and select “UberWAV” from the ride options. Availability varies by neighborhood, so plan ahead. If you need assistance, the app includes a text-based support feature for riders with hearing or speech impairments.

Real Examples

Understanding how Uber works in Memphis becomes clearer when you see it applied in real-life situations. Below are five common scenarios with practical solutions.

Example 1: Late-Night Trip from Beale Street to Downtown Hotel

Situation: You’ve spent the evening at B.B. King’s Blues Club on Beale Street and want to return to your hotel at 1:30 a.m. on a Saturday. The streets are crowded, and parking is full.

Solution: Open the Uber app, set your pickup location as “B.B. King’s Blues Club, 210 Beale St.” and your destination as “The Peabody Hotel, 149 Union Ave.” The app shows a 4-minute ETA and a $12 fare with a 1.4x surge. You confirm the ride. Your driver arrives in a black sedan with a 4.9 rating. You use “Share My Trip” with a friend. You arrive safely, pay automatically, and rate the driver 5 stars.

Example 2: Airport Pickup for a Family of Five

Situation: You’re meeting your in-laws arriving from Chicago at Memphis International Airport. You have three kids and luggage.

Solution: Open the app and select “UberXL” instead of UberX. Enter “Memphis International Airport, Terminal 1, Level 1, Ground Transportation” as pickup. Set your home address in Germantown as the destination. The app shows a $45 estimate with room for five passengers and two large suitcases. You schedule the ride for 30 minutes after the flight’s estimated arrival. Your driver waits with a sign. Everyone boards comfortably. You split the fare with your spouse using the “Split Fare” feature.

Example 3: Business Meeting in Midtown

Situation: You’re a consultant attending a meeting at the Memphis Chamber of Commerce at 9 a.m. You’re staying at a hotel in South Memphis and need to be there on time.

Solution: The night before, you schedule an Uber Comfort ride for 8:15 a.m. You choose “Uber Comfort” for a quieter, newer vehicle. The app confirms your driver is rated 4.9 and has a clean car. You arrive at 8:55 a.m. with time to spare. You download the receipt for expense reporting and leave a note praising the driver’s punctuality.

Example 4: Weekend Trip to Graceland

Situation: You’re visiting Memphis for the first time and want to tour Graceland. You’re unsure how to get there from your Airbnb in East Memphis.

Solution: You open Uber, type “Graceland” into the destination field. The app suggests “Graceland Mansion, 3764 Elvis Presley Blvd.” You confirm. The ride is $18 with a 1.1x multiplier. You use the “Share My Trip” feature with your sister back home. You learn from the driver that the Elvis Presley Automobile Museum is nearby and add it to your itinerary. You rate the driver 5 stars and save “Graceland” as a favorite location for your return trip.

Example 5: Emergency Ride After a Power Outage

Situation: A storm knocks out power in your neighborhood in North Memphis. You need to get to a friend’s house with working electricity to charge your phone and access Wi-Fi.

Solution: You open the Uber app on your phone’s battery saver mode. You set your pickup as “Corner of 16th & Poplar” (a well-lit intersection) and your destination as your friend’s address. The app shows a 7-minute wait. You use the “Emergency Button” to alert Uber’s safety team that you’re in a low-light area. Your driver arrives quickly and helps you carry your bag. You pay with your saved card and thank them.

FAQs

Can I pay with cash for an Uber ride in Memphis?

No, Uber in Memphis requires digital payment through the app. Cash is not accepted. You must have a valid credit card, debit card, or PayPal account linked to your profile to request a ride.

Is Uber available 24/7 in Memphis?

Yes, Uber operates 24 hours a day, 7 days a week in Memphis. However, availability may vary by neighborhood and time of night. During late-night hours (1 a.m.–5 a.m.), fewer drivers are on the road, which can increase wait times or trigger surge pricing.

How early should I book an airport ride?

For Memphis International Airport, it’s recommended to schedule your ride at least 2 hours before a domestic flight and 3 hours before an international flight. This accounts for traffic, check-in, and potential delays. You can schedule up to 30 days in advance.

What’s the difference between UberX and Uber Comfort?

UberX uses standard sedans and is the most affordable option. Uber Comfort features newer vehicles (typically model year 2018 or newer) with more legroom, cleaner interiors, and higher-rated drivers. It’s ideal for longer trips or those seeking a more comfortable experience.

Can I bring my pet on an Uber ride in Memphis?

Yes, service animals are always permitted. For non-service pets, drivers may accept them at their discretion. It’s best to message your driver in advance via the app to confirm. Some drivers may charge a small cleaning fee if pets are allowed.

What should I do if my driver cancels my ride?

If your driver cancels, the app will automatically offer you another ride or refund your request. You can re-request a ride immediately or wait a few minutes. If cancellations happen frequently in your area, try moving to a busier street or scheduling in advance.

Are there any areas in Memphis where Uber doesn’t operate?

Uber operates throughout the Memphis metropolitan area, including suburbs like Bartlett, Collierville, and Germantown. However, service may be limited in very rural areas outside Shelby County. Always check the app for driver availability before planning your trip.

How do I know if surge pricing is fair?

Surge pricing is based on real-time demand. The app clearly displays the multiplier (e.g., 1.5x). If the price seems high, compare it with your destination’s typical fare. If you’re flexible, waiting 10–15 minutes often reduces the multiplier. Surge pricing helps ensure you can still get a ride during busy times.

Can I use Uber to travel between Memphis and nearby cities like Jackson or Tupelo?

Technically yes, but Uber is designed for short- to medium-distance urban rides. Trips beyond 50 miles may be canceled by drivers due to low profitability. For longer trips, consider a private car service or rental car. Uber does not guarantee availability for intercity travel.

What happens if I leave something in the car?

If you leave an item behind, go to “Trip History” in the app, select your ride, and tap “Find Lost Item.” You can message your driver directly through the app to arrange return. Uber’s support team can also assist if the driver doesn’t respond within 24 hours.

Conclusion

Using Uber in Memphis is more than just a convenience—it’s a vital tool for navigating one of America’s most culturally rich, yet transit-challenged, cities. From the soulful streets of Beale Street to the historic halls of Graceland, Uber provides a safe, efficient, and affordable way to experience Memphis on your terms. By following this guide—from setting up your account to mastering surge pricing and using safety features—you can ride with confidence, whether you’re a first-time visitor or a longtime resident.

The key to success lies in preparation: schedule rides ahead of time, save your favorite locations, use the “Share My Trip” feature, and stay informed about neighborhood dynamics. Combine Uber with local resources like airport signage and city maps to make your journey seamless. Remember, every ride is an opportunity to support local drivers and contribute to a more connected Memphis.

As the city continues to grow, ride-hailing services like Uber will play an increasingly important role in mobility, tourism, and daily life. By mastering how to use Uber in Memphis, you’re not just getting from point A to point B—you’re embracing a smarter, more flexible way to explore one of the South’s most unforgettable destinations.