How to Use Lyft in Memphis

Lyft has become an essential transportation option for residents and visitors in Memphis, offering a convenient, reliable, and often more affordable alternative to traditional taxis and personal vehicle ownership. Whether you’re a first-time rider exploring the city’s vibrant neighborhoods, a local commuter avoiding parking hassles, or a visitor heading to Graceland, the Memphis airport, or downtown events, knowing how to use Lyft effectively can significantly enhance your mobility experience. This guide provides a comprehensive, step-by-step walkthrough tailored specifically to Memphis’s unique urban landscape, traffic patterns, and rider needs. By the end of this tutorial, you’ll understand not only how to request a ride, but also how to optimize your experience, avoid common pitfalls, and leverage local insights to make every trip smoother and more cost-effective.

Step-by-Step Guide

Using Lyft in Memphis is straightforward, but mastering the nuances of the app and local conditions ensures a seamless experience. Follow these detailed steps to get started and navigate your rides with confidence.

Download and Install the Lyft App

The first step is downloading the official Lyft application. Open your smartphone’s app store—either the Apple App Store for iOS devices or Google Play Store for Android—and search for “Lyft.” Download and install the app. Ensure your device has location services enabled, as Lyft relies on GPS to detect your pickup location accurately. After installation, open the app and proceed to create an account. You’ll need to provide your full name, email address, phone number, and a valid payment method (credit or debit card). Lyft also accepts digital wallets like Apple Pay and Google Pay for faster checkout.

Set Your Pickup Location

Once logged in, the app automatically detects your current location using your phone’s GPS. In Memphis, this is especially useful in areas with complex street layouts like the Bluff City, where addresses can be inconsistent or difficult to locate. If you’re not at your desired pickup point—for example, you’re waiting at the Peabody Hotel or near the Memphis Rock ‘n’ Soul Museum—tap the “Where to?” box at the top of the screen. You can type in a specific address, landmark, or business name. The app will auto-suggest popular destinations like “Graceland,” “Memphis International Airport,” or “Beale Street.” Tap the correct location to confirm.

Choose Your Ride Type

Lyft offers multiple ride options in Memphis, each suited to different needs:

• Lyft Standard: The most common and economical option. Typically a sedan with seating for up to four passengers. Ideal for solo travelers or small groups.
• Lyft Shared: A cost-effective choice where you may be matched with other riders heading in a similar direction. Shared rides are often 20–30% cheaper than standard rides but may take slightly longer due to multiple pickups and drop-offs.
• Lyft XL: Designed for larger groups of up to six passengers. Perfect for families, groups of friends, or travelers with luggage heading to or from the airport.
• Lyft Lux: A premium option featuring higher-end vehicles, often black sedans or SUVs, with professional drivers. Ideal for business travelers or special occasions.

Tap each ride type to see the estimated fare and arrival time. In Memphis, during peak hours (Friday and Saturday nights on Beale Street, or early mornings at the airport), prices may surge due to high demand. The app displays a color-coded surge indicator—yellow for moderate increases, red for high demand. You can choose to wait for prices to normalize or proceed with the ride at the current rate.

Confirm Your Ride and Track Your Driver

After selecting your ride type, tap “Confirm Lyft.” The app will immediately begin searching for an available driver nearby. You’ll see a map showing your location, your driver’s position, and an estimated time of arrival (ETA). The driver’s name, photo, vehicle make and model, license plate, and rating will be displayed. You can also view the driver’s profile to see their years of experience and number of rides completed.

In Memphis, it’s common for drivers to be familiar with local shortcuts and traffic patterns. Many are longtime residents who know the best routes from downtown to Midtown, or how to avoid congestion on I-240 during rush hour. You can message your driver through the app if you need to clarify your pickup spot—especially useful if you’re waiting at a large venue like FedExForum or the Memphis Botanic Garden.

Board the Vehicle and Ride Safely

When your driver arrives, verify the license plate, vehicle color, and model match the app’s description. Always check the driver’s photo and name before entering the car. For safety, share your trip details with a friend or family member using the “Share My Ride” feature in the app. This sends a live link showing your route and ETA.

Once inside, you can adjust your destination if needed by tapping the “Change Destination” button. In Memphis, many riders use this feature to make last-minute stops—perhaps picking up a friend at a bar on the Riverwalk or dropping off groceries near the Cooper-Young neighborhood. The app will recalculate the fare instantly.

End Your Ride and Rate Your Experience

When you reach your destination, the app will notify you that your ride has ended. You’ll be charged automatically based on the fare displayed before your trip. No cash is required—payment is processed through your linked card or digital wallet. After exiting the vehicle, you’ll be prompted to rate your driver on a five-star scale and leave optional feedback. This feedback helps maintain service quality and informs other riders.

It’s also a good practice to check for personal items before leaving the car. Memphis drivers are generally attentive, but it’s wise to double-check under seats and in the trunk if you had luggage. If you leave something behind, use the “Lost & Found” feature in the app to report it directly to Lyft’s support team.

Best Practices

To maximize convenience, safety, and cost-efficiency while using Lyft in Memphis, adopt these proven best practices tailored to the city’s unique environment.

Plan Ahead for High-Demand Times

Memphis experiences predictable spikes in ride demand. Friday and Saturday nights between 9 PM and 2 AM see heavy activity on Beale Street, in the South Main District, and near popular music venues. Early mornings (5–7 AM) are busy at Memphis International Airport, especially on weekdays when business travelers are departing. During major events like the Memphis in May International Festival, the Memphis Marathon, or Graceland’s Elvis Week, surge pricing can reach 2–3x the standard rate.

To avoid paying premium prices, schedule rides in advance using the “Schedule a Ride” feature. You can book up to seven days ahead. This locks in the current fare and ensures a driver is reserved for your time slot, even during peak hours.

Use Shared Rides Strategically

Lyft Shared is one of the most economical options in Memphis, especially for routes with high rider density. For example, commuting from the University of Memphis campus to downtown or from the East Memphis area to the airport often has multiple riders heading in the same direction. However, Shared rides may add 10–20 minutes to your trip due to detours. Use this option only if you’re not in a rush and are comfortable with a slightly longer ride.

Know Your Pickup Zones

Some areas in Memphis have designated pickup zones to manage traffic flow. For instance, at Memphis International Airport, rideshare pickups are located at the “Rideshare Pickup Area” on Level 1, near Door 12. Drivers are not permitted to circle the terminal or stop curbside. Similarly, at FedExForum, riders should meet drivers at the designated “Lyft Zone” on the east side of the arena. Failing to go to the correct pickup point can result in delays or driver cancellations.

Save Favorite Locations

Memphis has many frequently visited spots—home, work, the airport, favorite restaurants. Save these locations in the app by tapping the “Save” icon next to the address. You can label them as “Home,” “Work,” “Graceland,” or “Mom’s House.” This eliminates the need to retype addresses and allows one-tap access when you’re ready to ride.

Monitor Your Ride History and Receipts

Lyft automatically saves your ride history, including date, time, route, fare, and driver details. Access this under “Ride History” in the app menu. Reviewing past trips helps you track spending, identify recurring expenses, and report any discrepancies. You can also email or download receipts for business expense reporting.

Stay Aware of Neighborhood-Specific Tips

Memphis neighborhoods vary in ride availability and safety. In areas like Orange Mound, North Memphis, or South Memphis, drivers may be less frequent during late-night hours. If you’re in a low-traffic zone, consider walking to a nearby major intersection or commercial area (like the intersection of Summer and Lauderdale) to improve pickup speed. Always trust your instincts—if a pickup location feels unsafe, move to a well-lit, populated area before requesting a ride.

Use Promo Codes and Lyft Pink

Lyft frequently offers new user discounts, referral bonuses, and seasonal promotions in Memphis. Look for codes on local event websites, university newsletters, or through partner businesses like local coffee shops or hotels. Additionally, consider subscribing to Lyft Pink, a monthly membership that offers benefits like 15% off every ride, free airport parking, and priority customer support. While not essential, it can save frequent riders up to $50 monthly in Memphis.

Tools and Resources

Beyond the Lyft app, several external tools and local resources can enhance your experience when using ride-sharing in Memphis.

Lyft App Features to Master

• Estimated Time of Arrival (ETA): Always check this before leaving your current location. In Memphis, traffic on Union Avenue or the I-40 corridor can be unpredictable.
• Split Fare: If you’re traveling with friends, use the “Split Fare” feature to divide the cost among multiple riders. Each person receives a payment request via the app.
• Safe Ride Check-in: Activate this feature to automatically send your trip details to a trusted contact at the start of your ride.
• Driver Notes: Add notes about your driver (e.g., “drives a white Honda Accord,” “friendly, plays jazz music”) to help identify them quickly on future rides.

Third-Party Tools

While not required, these tools can complement your Lyft usage:

• Google Maps: Use Google Maps to compare Lyft fare estimates with public transit options or driving time. In Memphis, the MATA bus system covers many routes, but Lyft is often faster for point-to-point travel.
• Waze: If you’re driving yourself and want to know traffic conditions ahead of your Lyft pickup, Waze provides real-time alerts on road closures, accidents, or construction on highways like I-240 or I-55.
• Memphis Area Transit Authority (MATA) App: While not a Lyft tool, using MATA’s app helps you understand which areas are well-served by public transit versus those where Lyft is the only viable option.

Local Knowledge Resources

Stay informed about Memphis-specific ride-sharing trends:

• Memphis Flyer: This local publication often reports on transportation changes, new ride-share policies, or neighborhood safety updates.
• Facebook Groups: Join groups like “Memphis Rideshare Users” or “Beale Street Nightlife” to get real-time tips from locals about driver availability, surge patterns, or safe pickup spots.
• University of Memphis Transportation Services: If you’re a student or staff member, check the university’s website for Lyft discounts or partnerships with the campus shuttle system.

Accessibility Features

Lyft offers wheelchair-accessible vehicles (WAV) in Memphis. When requesting a ride, select “Lyft WAV” if you or someone in your party requires a vehicle with a ramp or lift. These vehicles may have longer wait times, so plan ahead. You can also request a driver trained in disability awareness by noting your needs in the “Special Instructions” box when booking.

Real Examples

Real-world scenarios illustrate how to apply these strategies effectively in Memphis.

Example 1: Airport Pickup for a Visitor

Sarah, visiting from Chicago, lands at Memphis International Airport at 8:30 PM on a Thursday. She’s carrying two large suitcases and has never been to Memphis before. She opens the Lyft app, selects “Lyft XL” for extra space, and sets her destination to “The Peabody Hotel.” The app shows a $28 fare with a 6-minute wait. She taps “Schedule a Ride” for 9:00 PM to ensure a driver is ready when she exits baggage claim. She saves the hotel address as “Hotel” for future use. At the airport, she follows signs to the Rideshare Pickup Area on Level 1. Her driver, a Memphis native, greets her by name, helps with her bags, and takes the scenic route along the Mississippi River instead of the highway, giving her a welcome view of the city skyline. Sarah leaves a 5-star review and uses the “Split Fare” feature to share the cost with her cousin who’s picking her up the next day.

Example 2: Night Out on Beale Street

James and three friends finish dinner at Central BBQ at 11:45 PM on a Saturday. They want to head to a live music venue on Beale Street, then return to their Airbnb in Midtown. They open the Lyft app and see surge pricing at 1.8x due to high demand. Instead of paying extra, they choose “Lyft Shared” for the first leg to Beale Street, saving $12. After the show, they request a “Lyft XL” for the return trip to accommodate all four with drinks and jackets. They use the “Save” feature to label their Airbnb as “Midtown Stay.” One friend uses the “Share My Ride” feature to send a live link to his sister waiting at home. They arrive safely at 2:15 AM with no issues.

Example 3: Daily Commute from East Memphis

David, a nurse at Methodist Le Bonheur Healthcare, lives in East Memphis and works the 7 AM–3 PM shift. He uses Lyft to avoid parking fees and traffic on I-240. He schedules his morning ride at 6:30 AM daily using the “Schedule a Ride” feature. He subscribes to Lyft Pink, which gives him 15% off every ride and a free parking credit at the hospital garage. He saves his workplace address as “Work” and his home as “Home.” On rainy days, he uses the “Special Instructions” box to request a driver with a clean interior and umbrella. Over six months, he saves over $400 on transportation compared to owning a second car.

Example 4: Last-Minute Grocery Run

On a Sunday afternoon, Lisa realizes she’s out of essentials. She’s in the Cooper-Young neighborhood and doesn’t want to drive. She opens Lyft, selects “Lyft Standard,” and types “Walmart Supercenter on Summer Avenue.” The app shows a $9 fare with a 4-minute wait. She adds a note: “Please help me load groceries in trunk.” Her driver, a retired schoolteacher, gladly assists her with bags. She tips $2 and leaves a note in her review: “Great service—made my day easier!”

FAQs

Can I use Lyft in Memphis without a smartphone?

No, Lyft requires the mobile app to request and track rides. However, if you don’t have a smartphone, you can ask a friend or family member to book a ride for you using their app. You’ll need to provide your pickup location and destination. The driver will call the phone number you provided when they arrive.

Is Lyft available 24/7 in Memphis?

Yes, Lyft operates 24 hours a day, 7 days a week in Memphis. However, driver availability may be limited between 2 AM and 5 AM in certain neighborhoods. For late-night rides, it’s best to schedule in advance or use the app to check real-time availability.

How much does a ride from Memphis Airport to downtown cost?

A standard Lyft ride from Memphis International Airport to downtown (e.g., Beale Street or The Peabody) typically costs between $25 and $35, depending on traffic and time of day. Lyft XL for larger groups or luggage may range from $35 to $45. Shared rides are rarely available from the airport due to the nature of the route.

Can I tip my Lyft driver in Memphis?

Yes, tipping is encouraged and appreciated. You can add a tip directly in the app after your ride ends. Most riders in Memphis tip between 10% and 20%, depending on service quality. Cash tips are also accepted if you prefer.

What if my driver cancels or doesn’t show up?

If your driver cancels, the app will automatically search for another driver. You’ll receive a notification with a new ETA. If no driver is available within 10 minutes, you can cancel the request and try again later. Lyft occasionally offers a $5 credit for frequent cancellations.

Are pets allowed in Lyft vehicles in Memphis?

Yes, pets are allowed, but drivers have the right to refuse. For the best experience, select “Lyft Pet” if available (though this option is limited in Memphis), or notify your driver in advance via the app’s message feature. Service animals are always permitted.

Can I use Lyft to travel outside Memphis?

Yes, Lyft operates in surrounding areas including Bartlett, Collierville, Germantown, and even as far as Jackson, TN. However, longer trips may incur higher fees or require a driver willing to accept the ride. Always check the fare estimate before confirming.

Does Lyft offer student discounts in Memphis?

Lyft occasionally partners with local universities to offer student discounts. Check your university’s student portal or the Lyft app’s promotions section. Students may receive reduced fares or free ride credits during orientation or exam periods.

How do I report a problem with my ride?

After your ride ends, go to “Ride History,” select the trip, and tap “Get Help.” You can report issues like overcharging, unsafe driving, lost items, or inappropriate behavior. Lyft reviews all reports and responds within 24–48 hours.

Is Lyft safer than a taxi in Memphis?

Lyft provides enhanced safety features compared to traditional taxis, including GPS tracking, driver background checks, in-app emergency assistance, and ride-sharing with contacts. Most riders in Memphis report feeling safer using Lyft due to the transparency of driver information and real-time tracking.

Conclusion

Using Lyft in Memphis is more than just booking a ride—it’s about understanding the rhythm of the city, leveraging smart features, and adapting to local conditions. From navigating the bustling streets of downtown to catching an early flight at the airport, mastering the app’s tools and knowing the best practices can transform your transportation experience from stressful to seamless. Whether you’re a tourist exploring the blues heritage of Beale Street, a student commuting to the University of Memphis, or a local avoiding the hassle of parking and traffic, Lyft offers a flexible, reliable, and increasingly essential service.

By following the step-by-step guide, adopting best practices, using the recommended tools, and learning from real examples, you’re not just riding—you’re riding smart. Keep your app updated, save your favorite locations, plan ahead during peak times, and don’t hesitate to use safety features like trip sharing. As Memphis continues to grow and evolve, ride-sharing services like Lyft will remain a cornerstone of urban mobility. Embrace the convenience, stay informed, and enjoy the freedom to go wherever the city takes you.