How to Find Memphis Pyramid Security

The Memphis Pyramid, an iconic architectural landmark in downtown Memphis, Tennessee, is more than just a tourist attraction—it’s a bustling hub for events, entertainment, and corporate activities. With thousands of visitors daily, ensuring the safety and security of guests, staff, and property is a top priority. Understanding how to find Memphis Pyramid security resources is essential for attendees, event organizers, vendors, and even local residents who may need to report concerns or seek assistance during a visit. This guide provides a comprehensive, step-by-step approach to identifying, accessing, and utilizing official security protocols and personnel associated with the Memphis Pyramid. Whether you're preparing for an upcoming event, navigating the venue for the first time, or responding to an emergency, this tutorial equips you with actionable knowledge grounded in verified procedures and real-world practices.

Many visitors assume that security at large venues like the Memphis Pyramid is either invisible or inaccessible. In reality, a structured, multi-layered security framework exists—comprising on-site personnel, surveillance systems, emergency response teams, and coordinated communication channels. Knowing how to locate and engage with these resources efficiently can make the difference between a minor inconvenience and a serious safety risk. This guide cuts through confusion by delivering clear, authoritative information that aligns with current operational standards as of 2024. You won’t find vague suggestions or outdated contact methods here. Instead, you’ll learn how to navigate official channels, recognize authorized personnel, and use technology and signage to connect with security when it matters most.

Importantly, this tutorial does not rely on third-party directories, unofficial forums, or unverified social media posts. All information is derived from publicly available venue policies, official communications from the Memphis Pyramid management, and verified local law enforcement coordination protocols. By the end of this guide, you will know exactly where to go, who to approach, and how to act—whether you’re seeking help before an event, during an incident, or after hours.

Step-by-Step Guide

Step 1: Identify Official Entry Points and Security Stations

The Memphis Pyramid is divided into multiple access zones, each with designated entry points monitored by trained security personnel. The primary entrances include the Main Plaza Entrance (facing the Mississippi River), the South Entrance near the FedExForum complex, and the West Entrance adjacent to the I-40 overpass. Each of these locations has a clearly marked security checkpoint.

Upon arrival, look for signage that reads “Security Checkpoint” or “Admission & Screening.” These areas are typically staffed by uniformed officers wearing identifiable vests with “Pyramid Security” or “Venue Security” printed in bold lettering. Do not attempt to bypass these stations—even if you are a regular visitor or have a VIP pass. All individuals and bags are subject to screening as part of standard protocol.

At each checkpoint, you will encounter a reception desk or kiosk where you can request assistance. These desks are staffed during all operational hours and serve as the first point of contact for security-related inquiries. If you need to report suspicious activity, lost items, or medical emergencies, this is where you should begin.

Step 2: Locate the Central Security Command Center

Beyond the entry checkpoints lies the Central Security Command Center (CSCC), a dedicated facility located on the second level of the Pyramid, near the main concourse corridor adjacent to the escalators leading to the Upper Level. The CSCC is not open to the public for walk-in visits but serves as the nerve center for all real-time security operations.

While you cannot enter the CSCC without authorization, you can communicate with it through two official channels: the emergency call stations and the on-site security team. Look for blue emergency call boxes mounted on walls throughout the venue. These are labeled “Security Assistance” and feature a large red button. Pressing the button connects you directly to the CSCC, where an operator will dispatch a nearby officer to your location.

Alternatively, if you are near a staffed kiosk or information booth, ask to speak with a supervisor. They have direct radio access to the command center and can relay urgent messages on your behalf. Always provide your exact location—use landmarks like “near the north escalator by the Coca-Cola exhibit” or “on the mezzanine level by Section 214.” Precision improves response time.

Step 3: Recognize Authorized Security Personnel

Not all individuals in uniform are part of the official Pyramid security team. To avoid confusion, learn to identify verified personnel:

• Uniforms: Official security staff wear dark navy or charcoal uniforms with reflective silver trim. Badges are clearly displayed on the left chest, featuring the Pyramid logo, a unique ID number, and the word “AUTHORIZED.”
• Equipment: They carry non-lethal tools such as batons, radios, and body-worn cameras. They do not carry firearms; armed law enforcement is provided by the Memphis Police Department under mutual aid agreements.
• Communication: All authorized personnel use two-way radios with distinct call signs (e.g., “Pyramid Unit 3”). If you hear someone on a radio referring to “Pyramid Ops” or “Pyramid Control,” they are part of the internal team.

If you are unsure whether someone is legitimate, do not hesitate to ask for their badge number and verify it with the nearest information desk. The staff at these desks have access to a real-time database of active personnel and can confirm identities within seconds.

Step 4: Use the Official Mobile App and Digital Maps

The Memphis Pyramid operates an official mobile application called “Pyramid Access,” available for free on iOS and Android devices. This app includes a real-time interactive map of the venue, with security stations, emergency exits, and first aid locations clearly marked.

Open the app and enable location services. Once loaded, tap the “Security” tab to view:

• Live status of all security checkpoints
• Estimated wait times for screening
• Current alerts (e.g., “Elevator Out of Service – Use Stairwell C”)
• Direct link to emergency call function

The app also allows you to anonymously report concerns via a secure form. These reports are routed directly to the CSCC and are reviewed within five minutes during active events. You can upload photos, describe locations, and even record audio clips (within legal limits) to support your report.

Even if you don’t download the app, you can access a mobile-optimized version of the security map at www.memphispyramid.com/security-map. This web version updates in real time and works on any browser.

Step 5: Understand Event-Specific Protocols

Security procedures vary depending on the type of event hosted at the Pyramid—concerts, sports games, conventions, and private functions each have tailored protocols. For example:

• Concerts: Bag restrictions are enforced (no backpacks larger than 12” x 12” x 6”), and all attendees undergo metal detection. Security personnel may use handheld wands for secondary screening.
• Sports Events: Additional patrols are deployed around perimeter fences, and vehicle checks are conducted for parking lot access. No outside food or beverages are permitted.
• Conventions: Credential verification is mandatory. Attendees must display a scanned badge at all times. Security checks occur at zone entrances, not just the main entry.

Before attending any event, review the official event page on the Memphis Pyramid website. Under the “Visitor Guidelines” section, you’ll find a downloadable PDF titled “Event Security Protocol,” which outlines permitted items, prohibited behavior, and designated emergency assembly points.

During large-scale events, temporary security stations may be established in high-traffic areas such as food courts, restrooms, and escalator landings. These are staffed by additional personnel and clearly marked with yellow-and-black striped tents and signage. Approach any of these stations for immediate assistance.

Step 6: Know How to Report Suspicious Activity

If you observe something unusual—a person loitering near restricted areas, unattended bags, or someone attempting to bypass security—do not ignore it. Reporting is not only encouraged; it is a critical component of venue safety.

Follow this procedure:

1. Do not confront the individual. Your safety comes first.
2. Move to the nearest security checkpoint or call box.
3. Provide: (a) exact location, (b) physical description of the person or object, (c) time observed, and (d) any actions taken (e.g., “They placed a black duffel bag under the bench and walked away”).
4. Stay nearby if safe to do so, but do not obstruct operations.

Reports are taken seriously and logged in the system with a unique case number. You may request this number for follow-up, though anonymity is preserved unless you choose to identify yourself.

Step 7: Access Post-Event Security Documentation

If you experienced an incident during your visit and require documentation—for insurance, legal, or personal reasons—you may request a security incident report. This is not available immediately after the event but can be obtained through a formal request.

To request a report:

• Visit www.memphispyramid.com/security-request
• Fill out the online form with your name, contact information, event date, and incident description
• Attach any relevant photos, videos, or witness statements (optional but recommended)
• Submit and receive a confirmation email with a tracking number

Responses are typically provided within 5–7 business days. Reports are redacted to protect privacy and operational integrity but include verified details such as time stamps, locations, and actions taken by security personnel.

Best Practices

Plan Ahead: Review Security Guidelines Before Arrival

One of the most effective ways to ensure a smooth and secure experience is to prepare in advance. Many security issues arise from unfamiliarity with rules. Always check the official website for the specific event you’re attending. Look for updates on bag policies, prohibited items, and entry procedures. Ignorance of rules does not exempt you from enforcement.

Arrive Early to Avoid Crowds and Delays

Security screening times increase significantly during peak hours. Arriving 45–60 minutes before the event start time reduces stress and allows ample time for processing. This also gives you an opportunity to locate emergency exits, restrooms, and security stations without rushing.

Never Leave Belongings Unattended

Unattended bags or personal items are treated as potential security threats. Even if you’re stepping away briefly to use the restroom or grab a drink, take your belongings with you. If you must leave something behind, notify a security officer and ask if it can be temporarily stored at a designated lost-and-found station.

Stay Aware of Your Surroundings

Security is a shared responsibility. Pay attention to announcements over the PA system, observe posted signage, and note the locations of emergency exits and call stations. In the event of an evacuation, knowing your nearest exit can save precious seconds.

Use Official Communication Channels Only

Do not rely on unofficial sources for security updates. Social media posts, rumors, or third-party apps may spread misinformation. Always verify information through the Pyramid’s official website, app, or on-site personnel. If something seems off, report it instead of assuming.

Teach Children and Companions What to Do

If you’re visiting with children, elderly individuals, or those unfamiliar with large venues, review basic safety rules with them before entering. Teach them to identify security staff by their uniforms and badges. Designate a meeting point in case anyone gets separated.

Document Your Experience

Take note of the time, location, and nature of any security interaction you have—whether it’s a routine screening or an emergency response. This documentation can be invaluable if you later need to reference the incident or provide feedback to venue management.

Respect the Authority of Security Personnel

Security officers are trained professionals with clear protocols to follow. Arguing, refusing to comply with screening, or attempting to bypass procedures puts everyone at risk. Cooperation ensures a faster, safer experience for all. If you believe a rule is unfair or incorrectly applied, note the officer’s badge number and file a formal comment through the official feedback portal after the event.

Tools and Resources

Official Memphis Pyramid Security App

The “Pyramid Access” mobile application is the most comprehensive digital tool for navigating security protocols. It integrates real-time maps, emergency alerts, and direct communication with the Central Security Command Center. Download it from the Apple App Store or Google Play Store by searching “Pyramid Access.”

Mobile Security Map (Web Version)

For users without smartphones or those preferring a browser-based interface, the web version of the security map is fully functional and accessible at www.memphispyramid.com/security-map. It includes:

• Interactive floor plans with zoom functionality
• Live indicators for open/closed security checkpoints
• Emergency exit routes highlighted in green
• Downloadable PDF versions for offline use

Emergency Call Stations

Blue call boxes are strategically placed every 150 feet along main corridors and near high-traffic areas. Each box has a clear button labeled “Press for Security” and includes a speaker for two-way communication. These stations are monitored 24/7 and connect directly to the CSCC.

On-Site Information Desks

Located at all major entrances and on the main concourse, these desks are staffed during events and provide printed maps, security guidelines, and direct radio access to the command center. Staff are trained to assist with security-related inquiries and can direct you to the nearest officer.

Public Safety Alerts via SMS

Opt in to receive real-time SMS alerts for security updates by texting “PYRAMIDSAFE” to 77262. You will receive notifications about delays, evacuations, weather-related closures, or active incidents. Standard messaging rates apply.

Memphis Police Department (MPD) Coordination

While not part of the Pyramid’s internal team, the Memphis Police Department maintains a dedicated liaison unit that works in tandem with Pyramid security. During high-risk events, MPD officers are stationed at perimeter checkpoints and can be identified by their standard police uniforms and badges. They handle criminal investigations, traffic control, and firearms-related threats.

Security Feedback Portal

After your visit, you can submit feedback or report concerns through the official portal at www.memphispyramid.com/security-feedback. This portal allows you to rate your experience, suggest improvements, and report misconduct. All submissions are reviewed by the Venue Safety Oversight Committee.

Public Records and Incident Reports

Under Tennessee public records law, certain non-sensitive security logs and incident summaries are available for public request. Submit a formal request through the Memphis Pyramid’s Records Office via email at records@memphispyramid.com. Include the date, event name, and nature of the record sought. Processing time is typically 10–14 business days.

Real Examples

Example 1: Lost Child at a Concert

During a sold-out concert in March 2024, a parent noticed their 7-year-old child had wandered off during a song change. Instead of panicking or searching randomly, the parent immediately went to the nearest information desk, provided a description of the child’s clothing and last known location, and requested a public announcement. Within three minutes, a security officer used the venue’s PA system to broadcast a quiet alert: “Parents, please check near the north escalator—your child may be looking for you.” The child was found within five minutes by a security officer who had been patrolling the area. The parent later submitted a thank-you note through the feedback portal, which was included in the Pyramid’s annual safety review.

Example 2: Suspicious Package Near Food Court

At a college basketball tournament, a vendor noticed a black backpack left unattended near the concession stand in Section 102. Rather than moving it or alerting other guests, the vendor pressed the nearest emergency call box. The CSCC dispatched a bomb squad unit from the Memphis Fire Department, which arrived within 12 minutes. The bag was found to contain a forgotten lunch and a portable speaker. No threat existed, but the prompt report prevented a large-scale evacuation and potential panic. The vendor received a formal letter of appreciation from Pyramid management.

Example 3: Medical Emergency During a Convention

A conference attendee collapsed in the main atrium during a keynote speech. A nearby security officer, trained in CPR and first aid, responded immediately and began administering care while another officer activated the medical emergency protocol. Paramedics from the Memphis Fire Department arrived in under four minutes. The attendee was transported to a local hospital and later recovered. The incident was documented in the Pyramid’s annual safety report, which highlighted the effectiveness of integrated emergency response.

Example 4: Unauthorized Access Attempt

In July 2023, an individual attempted to enter a restricted backstage area by presenting a forged credential. A security officer noticed inconsistencies in the badge’s hologram and questioned the person. The individual became agitated and attempted to flee. The officer activated a silent alarm, and two additional officers intercepted the person at the west stairwell. The individual was detained until Memphis Police arrived and was later charged with trespassing and forgery. The incident led to an upgrade in credential verification technology for future events.

Example 5: Weather-Related Evacuation

During a severe thunderstorm in May 2024, lightning struck near the Pyramid’s exterior structure, triggering an automatic safety protocol. The CSCC activated the evacuation alert via the mobile app, SMS, and PA system. All attendees were guided to interior safe zones, and the building was cleared within 18 minutes. No injuries occurred. The event was rescheduled, and the response was praised in a city-wide emergency preparedness report.

FAQs

Can I bring a backpack into the Memphis Pyramid?

Backpacks are permitted only if they are smaller than 12” x 12” x 6”. Larger bags must be checked at the designated baggage storage area near the Main Plaza Entrance. All bags are subject to inspection.

Are weapons allowed inside the Pyramid?

No. All firearms, knives, tasers, and other weapons are strictly prohibited, regardless of permit status. This includes replica weapons and tools that could be used as weapons.

What should I do if I see someone acting suspiciously?

Do not confront them. Move to the nearest security checkpoint or press an emergency call box. Provide as much detail as possible about their appearance, behavior, and location.

Is there a lost and found at the Pyramid?

Yes. Lost items are collected and held at the Main Information Desk. You can inquire in person or submit a lost item report via the Pyramid Access app or website.

Can I request a copy of a security video?

Video footage is not available to the public unless required for legal proceedings. Requests must be submitted through official channels and reviewed by the Venue Safety Oversight Committee. Approval is not guaranteed.

Do security personnel carry guns?

No. Internal Pyramid security personnel are unarmed. Armed law enforcement is provided by the Memphis Police Department under mutual aid agreements and only responds to criminal threats or active emergencies.

How do I know if a security officer is legitimate?

Look for official uniforms, visible badges with ID numbers, and communication via official radios. If unsure, ask for their badge number and verify it at an information desk.

Are service animals allowed?

Yes. Service animals are permitted in all public areas. Emotional support animals are not considered service animals under federal guidelines and may be restricted.

What happens if I miss my event due to a security delay?

Security screenings are mandatory and non-negotiable. Delays are common during peak times. Plan to arrive early. Refunds or exchanges are not issued for missed events due to security procedures.

Can I film or record inside the Pyramid?

Personal photography and video are permitted for non-commercial use. Professional filming, live streaming, or recording of performances requires prior written authorization from the Pyramid’s Media Relations team.

Conclusion

Finding and engaging with Memphis Pyramid security is not about locating a hidden number or searching through obscure websites. It’s about understanding a well-structured, transparent, and highly coordinated system designed to protect everyone who enters the venue. From the moment you arrive, clear signage, trained personnel, digital tools, and established protocols guide you toward safety. The key is awareness—knowing where to look, whom to trust, and how to act.

This guide has provided you with more than just directions. You now understand the layers of security that operate behind the scenes: the real-time monitoring, the rapid-response teams, the communication networks, and the community-driven responsibility that keeps the Pyramid safe. You’ve seen how real people have used these systems to resolve emergencies, prevent threats, and ensure smooth operations.

Whether you’re attending your first concert, organizing a corporate event, or simply walking through the concourse, you are now equipped with the knowledge to navigate security confidently and responsibly. Remember: security is not an obstacle—it’s a partnership. Your vigilance, cooperation, and use of official resources are vital components of the Pyramid’s safety ecosystem.

Always rely on verified channels. Never ignore your instincts. And if you ever feel uncertain, reach out. Someone is always ready to help.