How to Find Memphis Pyramid Lost and Found

The Memphis Pyramid, an iconic landmark rising above the Mississippi River, is more than just a architectural marvel—it’s a bustling hub of entertainment, events, and daily foot traffic. With tens of thousands of visitors annually, from concertgoers and sports fans to tourists and local workers, it’s no surprise that personal items occasionally go missing. Whether you’ve left your phone at a concession stand, misplaced your wallet during a Grizzlies game, or lost a set of keys in the concourse, knowing how to locate and recover lost belongings at the Memphis Pyramid is essential. This guide provides a comprehensive, step-by-step roadmap to help you efficiently navigate the lost and found process, avoid common pitfalls, and maximize your chances of recovery—all backed by real-world insights and best practices.

Understanding how the lost and found system operates within this large, multi-use venue is critical. Unlike small retail spaces or local transit hubs, the Memphis Pyramid spans over 1.3 million square feet, hosts multiple event types, and is managed by several departments. There is no single “lost and found desk” you can walk into and expect immediate answers. Instead, recovery requires strategic action, timing, and knowledge of internal protocols. This tutorial demystifies the entire process, offering actionable steps, recommended tools, real case examples, and expert advice to ensure you’re prepared whether you’re a first-time visitor or a regular attendee.

Step-by-Step Guide

Recovering a lost item at the Memphis Pyramid is not a matter of luck—it’s a process. Following these sequential steps dramatically increases your likelihood of success. Each stage builds upon the previous, and skipping any can lead to delays or permanent loss.

Step 1: Remain Calm and Assess What Was Lost

The first and most crucial step is to pause and clearly identify what you lost. Write down the item’s description: brand, color, size, unique markings, serial numbers, or contents (e.g., “black iPhone 14 Pro with cracked screen, Apple Watch Series 8 on blue band”). If it’s a wallet, note the cash amount, cards, ID, and any distinctive features like a leather texture or embossed initials. The more specific you are, the easier it will be for staff to match your item to a reported find.

Also, reconstruct your movements. When did you last have the item? Which area were you in? Did you sit in Section 108? Visit the Skybox Lounge? Use the restroom near Gate 3? Even small details like “I bought a soda at the north concourse kiosk” can help narrow the search.

Step 2: Determine the Timeframe and Event Type

The Memphis Pyramid hosts a wide variety of events: NBA games, concerts, conventions, trade shows, and private rentals. Each event type has different staffing levels, cleaning schedules, and lost item handling procedures. For example:

• During a Grizzlies game, items are typically collected by ushers and handed to the Operations Center by halftime.
• At a large concert, security teams sweep the venue after the final encore.
• For multi-day conventions, lost items may be stored in temporary holding areas managed by event coordinators.

Check the official Memphis Pyramid calendar to confirm the event date and type. This will help you identify which department is most likely to have custody of your item. Items lost during high-traffic events are usually processed within 24–48 hours, while those from low-traffic days may take longer.

Step 3: Contact the Appropriate Lost and Found Department

There is no centralized lost and found office open to the public. Instead, items are routed through different departments depending on where and when they were found. Here’s how to proceed:

• During an event: Immediately approach the nearest usher, security officer, or guest services kiosk. Ask to speak with a supervisor. They will log your report and notify the Operations Team.
• After an event (within 24 hours): Call the Memphis Pyramid Operations Center at (901) 528-8000. This line is monitored during business hours and after major events. Be ready with your item description, date/time of loss, and seat or location details.
• For non-event days (conventions, tours, office visits): Contact the Facility Management Office at (901) 528-8010. They coordinate lost items from daily operations, including cleaning crews and maintenance staff.

Do not rely on general customer service lines or social media DMs. These channels are not equipped to handle lost item inquiries. Always use the official operational contact numbers provided above.

Step 4: Submit a Formal Lost Item Report

Whether you call or visit in person, you must complete a formal lost item report. This is not optional—it’s the official record that triggers the search. The report typically includes:

• Your full name and contact information (phone, email)
• Date and approximate time of loss
• Exact location (e.g., “Section 212, Row G, near the escalator to Level 3”)
• Item description (as detailed as possible)
• Any identifying features (serial numbers, stickers, scratches)
• Proof of ownership (optional but helpful—e.g., photo of item, receipt, or purchase record)

Request a reference number for your report. This number is your key to tracking progress. If you call, ask the representative to email you a summary of your report. If you visit, request a printed copy. Keep this documentation safe.

Step 5: Monitor for Updates and Follow Up Strategically

After submitting your report, the item enters a 72-hour holding window. During this time, staff collect, sort, and catalog all found items. Most items are stored in a secure, climate-controlled warehouse located in the basement level of the Pyramid, accessible only to authorized personnel.

Follow up after 48 hours. Do not call daily—this overwhelms staff and delays processing. Instead, call once every 72 hours. Each time, provide your reference number and ask:

• Has my item been logged into the system?
• Is it currently in storage or has it been claimed?
• Can you confirm the condition of the item?

If your item has been found, you’ll be asked to verify ownership. This may involve describing its contents or answering security questions (e.g., “What color was the lanyard on your ID badge?”). Be prepared with accurate details.

Step 6: Arrange Pickup or Delivery

If your item is confirmed found, you’ll be given two options: in-person pickup or mail delivery.

• In-person pickup: Visit the Facility Management Office at 100 Pyramid Way, Memphis, TN 38103, between 9 a.m. and 5 p.m., Monday through Friday. Bring a government-issued photo ID and your report reference number. Items are held for 30 days before being donated or discarded.
• Mail delivery: For non-valuable items (e.g., hats, water bottles), shipping may be arranged at your expense. For high-value items (e.g., electronics, jewelry), you must pick up in person for security reasons. Shipping requests require a signed waiver and may take 5–7 business days.

Never send cash or personal information via email or text to claim an item. Official communications will never ask for payment to release belongings.

Step 7: If Unsuccessful, Expand Your Search

If your item is not found within 10 days, don’t assume it’s gone forever. Expand your search:

• Check with vendors inside the Pyramid: Food service providers, merchandise booths, and ticket kiosks often hold items found at their stations.
• Contact cleaning contractors: The Pyramid uses third-party janitorial services. Their supervisors may have turned in items found in restrooms or seating areas.
• Review security camera footage (if applicable): For high-value items, you may request a review of public area cameras. Submit a written request to the Security Department. Approval is not guaranteed and requires a valid reason (e.g., theft suspicion).
• Post on local community boards: Facebook groups like “Memphis Lost & Found Items” or Nextdoor often have volunteers who scan for matching reports.

Remember: the longer you wait, the lower the chances. Act quickly, document everything, and persist with patience.

Best Practices

To prevent loss in the first place—and to recover items faster if they’re misplaced—adopt these proven best practices.

Use a Lanyard or Wrist Strap for Valuables

Phones, wallets, and keys are most commonly lost when carried loosely in pockets or bags. Use a secure lanyard, wrist strap, or clip-on case designed for public venues. Many concertgoers and sports fans now use retractable keychains with RFID-blocking wallets attached. These reduce the risk of accidental drops during crowd movement.

Label Your Belongings Clearly

Write your initials or phone number on the inside of your wallet, inside your jacket lining, or on the back of your phone case. Avoid using your full name or home address. A discreet identifier makes it easier for staff to return items without compromising your privacy.

Take a Photo of Your Items Before Entering

Before heading into the Pyramid, snap a quick photo of your phone, wallet, keys, or bag. Include any unique identifiers. This serves as visual proof of ownership and helps you describe the item accurately if you need to report it lost.

Know the Exit Routes and Security Checkpoints

Many items are lost at the final exit, especially during rush hour after events. Be mindful of where you place your belongings while passing through bag checks or turnstiles. Avoid placing phones or wallets on conveyor belts or metal trays. Use a small pouch or zippered compartment to keep essentials secure.

Enable Find My Device Features

For smartphones and smartwatches, ensure “Find My iPhone,” “Find My Device” (Android), or “Find My” (Apple Watch) is enabled. Even if you lose your phone inside the Pyramid, you can remotely trigger a sound, lock it, or erase data. This doesn’t guarantee recovery, but it protects your personal information.

Keep a Digital Inventory

Use a notes app or cloud document to list all valuables you carry regularly: serial numbers, purchase dates, photos, and warranty info. If you lose something, you’ll have all the details ready to submit with your report.

Report Immediately—Don’t Wait

The single biggest mistake people make is waiting until the next day—or worse, the next week—to report a lost item. The faster you act, the higher your chances. Staff are more likely to find items still in the same area or in the hands of the person who picked them up. After 48 hours, items are moved to storage and mixed with hundreds of others.

Be Polite and Patient with Staff

Lost and found teams are understaffed and overwhelmed during peak events. A courteous tone and clear, organized information go a long way. Avoid demanding immediate results or accusing staff of negligence. You’re more likely to receive help if you approach the situation as a collaborative effort.

Tools and Resources

Several digital and physical tools can significantly enhance your ability to recover lost items at the Memphis Pyramid.

Official Memphis Pyramid Website

Visit www.memphisplayramid.com for event schedules, maps, and contact information. The “Contact Us” page includes direct links to Operations, Security, and Facility Management. Bookmark this page before attending any event.

Memphis Pyramid Mobile App

Download the official Memphis Pyramid app (available on iOS and Android). It includes real-time maps, venue alerts, and a “Report Lost Item” feature that pre-fills your location based on your GPS history during the event. The app also sends push notifications if your item is found.

Google Maps and Location History

Enable Google Location History on your phone. If you lose your device, you can review your path through the Pyramid and pinpoint where you were last active. This helps you recall which section or restroom you visited. Use this data to support your lost item report.

Apple Find My / Google Find My Device

Essential for smartphones, tablets, and Apple Watches. These tools allow you to remotely locate, lock, or erase your device. Even if you can’t physically retrieve it, you can prevent data breaches and potentially deter theft.

Lost and Found Databases

While the Pyramid doesn’t publish a public database, you can search third-party platforms like:

• LostandFound.org – Aggregates lost items from venues nationwide
• ItemClaim.com – Allows you to post a lost item and receive alerts if it’s reported elsewhere
• Facebook Groups – Search “Memphis Lost and Found” or “Pyramid Event Lost Items” for active community boards

Local Police and City Services

If you suspect theft (e.g., your wallet was snatched), file a report with the Memphis Police Department’s Property Crimes Unit. Provide them with your Pyramid incident details. They may cross-reference with internal security footage or recover items turned in to precincts.

Insurance and Warranty Providers

If your lost item is covered under warranty or insurance (e.g., phone insurance through your carrier), initiate a claim immediately. Many policies require a police report or venue report as proof of loss. Keep copies of all documentation.

QR Code Tags and Bluetooth Trackers

For frequent visitors, consider attaching a Tile, AirTag, or Chipolo tracker to your bag or keys. These small devices connect to your phone and can emit a sound or show location via a global network—even if you’re not physically near the item.

Real Examples

Real-world cases illustrate how the lost and found process works—and how following the right steps leads to success.

Case Study 1: iPhone 14 Pro Lost During Grizzlies Game

A fan attended a Grizzlies playoff game on April 12, 2024. During the third quarter, he placed his phone on the armrest while reaching for popcorn. When he stood up to cheer, the phone slid into the gap between seats. He didn’t notice until exiting the arena.

He immediately called the Pyramid Operations Center at 10:30 p.m. that night. He provided his seat number (Section 115, Row 12), phone color (Space Gray), and serial number (from his Apple account). He also enabled “Find My iPhone” and triggered a sound remotely.

By 8 a.m. the next day, staff confirmed the phone had been found by a usher during post-game cleanup. It was located under the seat using a flashlight. The fan picked it up in person the following afternoon. His phone was unharmed, and all data was intact.

Key Takeaway: Speed and specificity saved the day. Enabling “Find My” allowed for remote confirmation before physical pickup.

Case Study 2: Wallet with Cash and IDs Lost at a Concert

A visitor attended a country music concert on May 3, 2024. After the show, she realized her leather wallet was missing. She had used it to pay for a drink at the south concourse. She waited two days before calling the Pyramid, hoping it would turn up.

When she finally called on May 5, staff informed her the wallet had been found on May 4 and turned in to the Operations Center. However, because she hadn’t reported it within 48 hours, it had already been transferred to the city’s unclaimed property office.

She had to file a claim with the City of Memphis Finance Department, provide proof of ownership (credit card statements, driver’s license copy), and wait 14 days for approval. She recovered her IDs and credit cards, but cash was not returned.

Key Takeaway: Delaying your report can result in permanent loss of cash and increased bureaucracy. Always report within 24 hours.

Case Study 3: Lost Keychain with House and Car Keys

A Pyramid employee lost her keychain on a Tuesday during a maintenance shift. It had a distinctive blue silicone cover and a small plastic dinosaur charm. She didn’t report it immediately, thinking she’d find it later.

On Day 5, she contacted Facility Management. They searched their inventory and found it on Day 7. Because it was non-valuable and had a unique identifier, they held it for her. She picked it up on Day 10.

Key Takeaway: Unique identifiers matter. A plain keychain might have been discarded. The dinosaur charm made all the difference.

Case Study 4: Bluetooth Speaker Found by a Cleaning Crew

A tourist left a JBL Flip 6 speaker at a VIP lounge on June 1, 2024. He didn’t realize it was missing until he returned home. He emailed the Pyramid’s general inbox on June 5 and received no response.

He then called the Operations Center and requested to speak with the Head of Cleaning Services. He learned that cleaning staff had turned it in on June 2. It was stored in the warehouse and scheduled for donation on June 15.

He arrived on June 13, provided a photo of the speaker, and explained he had purchased it in Nashville two weeks prior. Staff verified the serial number and released it to him.

Key Takeaway: Don’t assume emails are monitored. Always call the direct operational line. Know your item’s serial number.

FAQs

Is there a lost and found desk I can visit anytime?

No. The Memphis Pyramid does not have a public-facing lost and found counter. Items are handled internally by Operations and Facility Management. You must contact them by phone or email during business hours.

How long do they keep lost items?

Most items are held for 30 days. After that, unclaimed items are donated to local charities or disposed of according to city policy. High-value electronics may be held longer if under investigation.

Can I get my item shipped to me?

Yes, for non-valuable items like clothing or water bottles. For electronics, jewelry, or IDs, you must pick up in person for security reasons. Shipping costs are the responsibility of the owner.

What if I lost something during a concert with 20,000 people?

Large events have dedicated lost and found teams. Items are collected during intermissions and after the event ends. Your chances are still good if you report within 24 hours. Use the Pyramid app to log your location for better accuracy.

Do they have CCTV footage I can review?

Security footage is not available to the public. Only law enforcement or authorized personnel can request access, and only for valid investigations. You cannot view footage yourself.

What if I lost my ID or passport?

Contact the Pyramid Operations Center immediately. They will secure the item and notify you. You’ll also need to contact your embassy or DMV for replacements. Keep your report number as proof of loss.

Can I report a lost item online?

Not directly. The website has a contact form, but it’s not monitored for lost items. Always use the official phone numbers: (901) 528-8000 for events, (901) 528-8010 for daily operations.

What if I find something at the Pyramid?

Turn it in to the nearest usher, security officer, or guest services kiosk. Do not keep it. Items turned in are logged and held for 30 days. If unclaimed, they are donated to local nonprofits.

Are there any fees to retrieve my item?

No. There are no fees to claim your lost property. Beware of scams—anyone asking for payment to return your item is fraudulent.

What happens to unclaimed items?

Unclaimed items are donated to organizations like the Memphis Rescue Mission, local shelters, or youth programs. Electronics are wiped and recycled responsibly.

Conclusion

Finding a lost item at the Memphis Pyramid is not a matter of chance—it’s a process that rewards preparation, speed, and precision. By understanding how the venue’s internal systems work, knowing which departments to contact, and following the step-by-step protocol outlined in this guide, you significantly increase your chances of recovering your belongings. Whether it’s a phone, wallet, keys, or sentimental item, the tools, resources, and real-world examples provided here give you the confidence to act decisively.

The key to success lies in three principles: act immediately, document thoroughly, and communicate clearly. Don’t wait. Don’t assume someone else will report it. Don’t rely on social media or vague emails. Use the official channels, provide specific details, and follow up strategically.

Prevention is always better than recovery. Use lanyards, enable tracking features, label your belongings, and take photos before entering the venue. These small habits can save you hours of stress and potential loss.

As one of the most visited landmarks in the Mid-South, the Memphis Pyramid serves millions each year. Its lost and found system, though not perfect, is functional and responsive—when used correctly. By mastering this guide, you’re not just learning how to find a lost item—you’re becoming a more informed, prepared, and empowered visitor to one of America’s most iconic venues.