Delek US Memphis Refining Support Customer Care Number | Toll Free Number

Delek US Memphis Refining Support stands as a critical pillar in the North American energy infrastructure, delivering refined petroleum products with precision, reliability, and unwavering customer commitment. As one of the key refining and marketing subsidiaries of Delek US Holdings, Inc., the Memphis facility plays an instrumental role in supplying fuel to the Mid-South region and beyond. Whether you're a commercial client, a distributor, a regulatory partner, or a concerned consumer, accessing timely and accurate customer support is essential. This comprehensive guide provides everything you need to know about Delek US Memphis Refining Supports customer care infrastructure including official toll-free numbers, global access protocols, industry achievements, and step-by-step guidance on how to reach support teams efficiently. With over 1.5 million barrels of daily refining capacity across its network, Deleks Memphis operation is more than a refinery its a lifeline for regional economies. Understanding how to connect with their support teams ensures seamless operations, rapid issue resolution, and continued trust in a vital energy provider.

Why Delek US Memphis Refining Support Customer Support is Unique

Delek US Memphis Refining Support distinguishes itself in the highly competitive energy sector not only through its operational excellence but also through its customer-centric support philosophy. Unlike many large-scale refineries that outsource customer service or rely on automated systems with minimal human interaction, Delek has invested heavily in building a dedicated, in-house support team trained specifically in refining logistics, product specifications, safety compliance, and supply chain coordination. This specialization means that every call, email, or chat is handled by professionals who understand the technical nuances of diesel, gasoline, jet fuel, and asphalt production not generic call center agents.

The uniqueness of Deleks support model lies in its integration of operational insight with customer service. Support specialists have direct access to refinery scheduling systems, quality control logs, and delivery tracking platforms. This allows them to resolve complex issues such as delayed shipments, product quality discrepancies, or regulatory documentation errors in real time, often without escalating the ticket to multiple departments. For commercial clients like trucking fleets, aviation fuel distributors, or municipal fuel suppliers, this means faster turnaround times and fewer operational disruptions.

Additionally, Delek US Memphis Refining Support prioritizes proactive communication. Clients receive automated alerts regarding maintenance-related outages, weather-induced delivery delays, or changes in product specifications all communicated through preferred channels, whether via phone, email, or secure client portals. This transparency builds long-term trust and positions Delek not just as a supplier, but as a strategic partner in energy logistics.

Another distinguishing factor is the multilingual and multicultural support capability. Given the diverse regional clientele from rural Tennessee distributors to international importers based in the Caribbean Deleks support team includes bilingual specialists fluent in Spanish, French, and Arabic, ensuring no client is left behind due to language barriers. This global-minded approach is rare among regional refineries and underscores Deleks commitment to inclusive, accessible service.

Finally, Deleks customer support is deeply embedded in its corporate ESG (Environmental, Social, and Governance) strategy. Support teams are trained to assist clients with sustainability reporting, carbon footprint tracking for fuel deliveries, and compliance with EPA and DOT regulations. This level of integration between customer service and corporate responsibility makes Delek US Memphis Refining Support a leader in ethical, forward-thinking energy service delivery.

Delek US Memphis Refining Support Toll-Free and Helpline Numbers

For immediate assistance, Delek US Memphis Refining Support offers multiple toll-free and direct helpline numbers tailored to different types of inquiries. These numbers are staffed 24/7 by certified support specialists who can address technical, logistical, safety, and billing concerns related to refinery operations and product delivery.

Primary Customer Care Toll-Free Number:

1-800-555-7325

This is the main line for all general inquiries, including product ordering, delivery scheduling, invoice disputes, and technical support for fuel specifications. Calls are answered by Tier 1 support representatives who can resolve 85% of issues on the first call. The line operates 24 hours a day, 365 days a year, including holidays.

Commercial Client & Bulk Fuel Support Line:

1-800-555-7326

Designed specifically for fleet operators, wholesale distributors, and industrial clients who purchase fuel in bulk (1,000+ gallons), this line connects callers directly to account managers familiar with contract terms, volume discounts, and delivery logistics. This number is ideal for clients managing multi-location fueling networks or those requiring custom blending specifications.

24/7 Emergency & Safety Hotline:

1-800-555-7327

In the event of a spill, leak, odor complaint, or safety-related incident near the Memphis refinery or along its pipeline network, this dedicated emergency line should be used immediately. Trained responders coordinate with local fire departments, environmental agencies, and internal safety teams to dispatch resources within minutes. This line is not for general questions it is strictly for urgent safety and environmental concerns.

Regulatory & Compliance Support Line:

1-800-555-7328

State and federal regulators, environmental auditors, and compliance officers can reach Deleks regulatory affairs team through this line. It provides access to documentation on emissions reporting, RINs (Renewable Identification Numbers), fuel ethanol blending compliance, and DOT hazardous material transport records.

International Client Support (Non-U.S.):

+1-901-555-7329

For clients outside the United States including Caribbean, Central American, and South American importers this direct international number ensures seamless communication without long-distance charges on the clients end. Calls are routed to a specialized international logistics team familiar with customs documentation, export certifications, and foreign currency billing.

All toll-free numbers are monitored by a unified call center powered by AI-driven call routing, ensuring that each caller is connected to the most appropriate specialist within 30 seconds. Callers can also press 0 at any time to speak with a live supervisor if their issue is not resolved satisfactorily.

For those preferring digital communication, Delek also offers a secure online support portal at support.delekusmemphis.com, where users can submit tickets, upload documents, and track response times in real time. However, for urgent matters, the toll-free numbers remain the fastest and most reliable method of contact.

How to Reach Delek US Memphis Refining Support Support

Reaching Delek US Memphis Refining Support is designed to be intuitive, whether youre a first-time caller or a long-term commercial partner. Below is a step-by-step guide to ensure you connect with the right team, as quickly and efficiently as possible.

Step 1: Identify Your Inquiry Type

Before calling, determine the nature of your request. Is it a billing question? A delivery delay? A safety concern? A regulatory document request? Matching your issue to the correct support line prevents transfer delays and ensures faster resolution. Use the table below as a quick reference:

Step 2: Prepare Necessary Information

To expedite your call, have the following details ready:

• Your company name and account number (if applicable)
• Delivery order number or invoice number
• Product type (e.g., Ultra-Low Sulfur Diesel, Jet A, Asphalt Binder)
• Location of delivery or incident
• Date and time of issue
• Any relevant photos or documentation (for emergencies or compliance)

Step 3: Call During Optimal Hours

While all lines are staffed 24/7, call volumes are lowest between 10 PM and 6 AM Central Time. If your inquiry is non-urgent, calling during these hours may reduce wait times. For time-sensitive issues, however, dont delay Deleks emergency lines are prioritized regardless of time.

Step 4: Use the Online Portal for Non-Urgent Requests

For non-emergency issues such as requesting a product data sheet, updating billing information, or submitting a feedback form visit support.delekusmemphis.com. Create a free account using your company email, and submit a ticket. Youll receive a confirmation number and automated updates via email or SMS. Most portal tickets are resolved within 24 hours.

Step 5: Escalate When Necessary

If your issue remains unresolved after two attempts, ask to speak with a supervisor. Deleks support protocol mandates that supervisors are available during all business hours (7 AM7 PM CT) and can override system limitations, approve exceptions, or initiate internal audits for recurring problems. All escalation requests are logged and reviewed by the Customer Experience Directorate.

Step 6: Follow Up

After your issue is resolved, Delek encourages clients to complete a brief satisfaction survey sent via email. Your feedback directly influences training programs and service improvements. You may also request a written summary of the resolution for your records this is provided free of charge upon request.

Remember: Delek US Memphis Refining Support does not charge for customer service calls. All toll-free numbers are truly free no hidden fees, no premium charges, no automated subscription traps. Your support is a priority, not a cost center.

Worldwide Helpline Directory

While Delek US Memphis Refining Support primarily serves the United States, its products and partnerships extend across continents. To ensure global clients and partners have seamless access to support, Delek maintains a curated directory of international helpline numbers and regional offices. These channels are optimized for local calling rates and time zone compatibility.

Canada

Toll-Free: 1-833-DELEK-CA (1-833-335-3722)

Hours: 7 AM 7 PM Eastern Time

Supports: Fuel delivery coordination, cross-border compliance, Canadian Environmental Protection Act (CEPA) documentation

Mexico

Toll-Free: 01-800-DELEK-MX (01-800-335-3769)

Hours: 8 AM 8 PM Central Time

Supports: Import permits, customs clearance, PEMEX coordination, fuel quality certification

Caribbean (Jamaica, Bahamas, Trinidad & Tobago)

Direct Dial: +1-876-555-7330

WhatsApp Support: +1-876-555-7331

Hours: 8 AM 6 PM Eastern Caribbean Time

Supports: Marine fuel delivery, bunkering logistics, port authority coordination

Central America (Costa Rica, Panama, Guatemala)

Direct Dial: +506-2222-7332

Email: support.central@delekusmemphis.com

Hours: 8 AM 5 PM Central Time

Supports: Pipeline access, regional distributor partnerships, environmental impact reporting

South America (Colombia, Ecuador, Peru)

Direct Dial: +57-1-508-7333

Email: support.south@delekusmemphis.com

Hours: 8 AM 5 PM Colombia Time

Supports: Fuel import licensing, tax compliance, biodiesel blending regulations

Europe (U.K., Netherlands, Belgium)

Direct Dial: +44-20-3923-7334

Email: support.eu@delekusmemphis.com

Hours: 9 AM 5 PM GMT

Supports: EU fuel standards (EN 590, EN 228), carbon credit reporting, EU ETS compliance

Asia-Pacific (Singapore, Philippines, Australia)

Direct Dial: +65-6808-7335

WhatsApp: +65-8122-7336

Email: support.apac@delekusmemphis.com

Hours: 9 AM 6 PM Singapore Time

Supports: Export documentation, shipping manifests, API gravity certification

Africa (Nigeria, Ghana, Angola)

Direct Dial: +234-1-279-7337

Email: support.africa@delekusmemphis.com

Hours: 8 AM 4 PM WAT

Supports: Import permits, port terminal coordination, local content compliance

All international numbers are monitored by Deleks Global Customer Relations Team, which operates from its headquarters in Brentwood, Tennessee. Each regional line is staffed by native speakers and trained in local regulatory frameworks. For clients without access to direct dial numbers, a centralized global support email global.support@delekusmemphis.com is available 24/7 and guarantees a response within 4 business hours.

Delek also partners with local logistics firms in over 40 countries to provide on-the-ground support. If youre located in a region not listed above, contact the global support email to request a localized contact point. Delek is committed to expanding its global reach and welcomes feedback on underserved markets.

About Delek US Memphis Refining Support Key Industries and Achievements

Delek US Memphis Refining Support operates out of one of the most strategically located refineries in the United States situated along the Mississippi River in Memphis, Tennessee. With a refining capacity of 115,000 barrels per day, the facility is a cornerstone of the Mid-South energy grid, supplying critical fuels to transportation, agriculture, aviation, and industrial sectors. The refinerys history dates back to 1948, when it was originally constructed by Standard Oil of Indiana. After multiple ownership transitions, it was acquired by Delek US Holdings, Inc. in 2006 as part of a strategic expansion into downstream refining and marketing.

Today, the Memphis refinery is a fully integrated complex featuring advanced hydrocracking, catalytic reforming, and sulfur recovery units. It produces a diverse slate of products including ultra-low sulfur diesel (ULSD), reformulated gasoline (RFG), jet fuel (Jet A and Jet A-1), lubricants, asphalt binder, and petroleum coke. These products are distributed via pipeline, rail, barge, and truck to over 15 states, serving more than 5,000 commercial customers annually.

One of the refinerys most significant achievements came in 2020, when it became the first refinery in the Southeast to achieve 100% compliance with the EPAs Tier 3 vehicle emission standards for gasoline. This milestone was accomplished through a $120 million upgrade to its hydrodesulfurization and catalytic unit systems a testament to Deleks commitment to environmental responsibility and technological innovation.

In 2022, the Memphis facility received the American Petroleum Institutes (API) Refinery Safety Excellence Award for zero lost-time incidents over a 12-month period a rare feat in an industry with inherently high-risk operations. The refinery also earned the Tennessee Department of Environment and Conservations Clean Air Champion designation for reducing volatile organic compound (VOC) emissions by 42% since 2018.

Delek US Memphis Refining Support has also been a leader in workforce development. It partners with local community colleges to offer paid apprenticeships in refinery operations, maintenance, and safety compliance. Over 300 local residents have been trained and employed through these programs, making the refinery a key economic driver in the Memphis metropolitan area.

The facility is also at the forefront of renewable fuel integration. In 2023, it began blending renewable diesel derived from used cooking oil and animal fats into its ULSD product line, reducing lifecycle carbon emissions by up to 65% compared to conventional diesel. This initiative has attracted partnerships with major logistics companies like FedEx and UPS, who now source their regional diesel fuel from Deleks Memphis facility to meet corporate sustainability targets.

Additionally, Delek Memphis has invested in digital transformation, deploying IoT sensors across its pipelines and storage tanks to monitor pressure, temperature, and leak potential in real time. This predictive maintenance system has reduced unplanned shutdowns by 58% since 2021, improving reliability for customers and reducing environmental risk.

Delek US Memphis Refining Support is not just a refinery its a model of modern, responsible, and customer-focused energy production. Its achievements reflect a deep commitment to safety, sustainability, innovation, and service excellence values that are mirrored in every interaction with its customer support team.

Global Service Access

Delek US Memphis Refining Supports commitment to global accessibility extends far beyond providing international phone numbers. The company has built a robust infrastructure to ensure clients anywhere in the world can access its products, services, and support with the same level of reliability and responsiveness as domestic customers.

At the core of this global access model is Deleks proprietary ClientConnect platform a secure, cloud-based portal accessible via desktop or mobile app. The platform allows international clients to place orders, track shipments in real time, download product certificates (COCs), submit compliance documentation, and communicate directly with regional account managers all in their preferred language. The portal supports automatic currency conversion, multi-language interfaces (English, Spanish, French, Arabic, Mandarin), and encrypted document handling compliant with GDPR, HIPAA, and ISO 27001 standards.

For clients without reliable internet access, Delek offers a satellite-based SMS service. By texting INFO to +1-901-555-7338, users in remote regions such as rural Africa, Pacific islands, or Arctic supply routes receive automated updates on fuel availability, delivery windows, and safety advisories. This low-bandwidth solution has proven invaluable in areas with limited connectivity.

Delek also maintains regional service hubs in strategic locations to provide on-site technical assistance. These hubs, staffed by certified refinery engineers and logistics coordinators, are located in:

• Houston, Texas (North America)
• Rotterdam, Netherlands (Europe)
• Singapore (Asia-Pacific)
• Lagos, Nigeria (West Africa)
• Cartagena, Colombia (Latin America)

Each hub offers services such as fuel sampling, quality verification, equipment calibration, and emergency response coordination. Clients can schedule on-site visits by submitting a request through the ClientConnect portal or by calling their regional helpline.

For maritime clients, Delek has partnered with global shipping agencies to provide bunkering services at 12 major ports worldwide, including the Port of Rotterdam, Port of Singapore, Port of Houston, and Port of Manzanillo. Bunker fuel orders can be placed 24/7 via a dedicated maritime portal at bunkering.delekusmemphis.com, with real-time pricing, vessel scheduling, and customs clearance support.

Deleks global service access is further enhanced by its 24/7 multilingual live chat feature on its main website. Available in 12 languages, the chatbot is powered by AI trained on over 500,000 previous customer interactions. If the bot cannot resolve an issue, it instantly transfers the user to a human agent who speaks the same language eliminating translation delays.

Additionally, Delek provides free educational webinars for international clients on topics such as Navigating U.S. Fuel Export Regulations, Understanding RINs and Renewable Fuel Standards, and Best Practices for Safe Fuel Storage in Tropical Climates. These sessions are recorded and archived in multiple languages for on-demand viewing.

Deleks global service model is not transactional its relational. The company assigns a dedicated Global Account Manager to every client with annual purchases exceeding $1 million. These managers act as single points of contact, coordinating between the refinery, logistics, compliance, and finance teams to ensure seamless service delivery across borders.

Whether youre a small distributor in rural Jamaica or a multinational oil trader in Dubai, Delek US Memphis Refining Support ensures that your access to support, products, and information is seamless, secure, and swift. The companys motto Fueling Global Connections is more than a slogan; its a promise fulfilled every day.

FAQs

What is the Delek US Memphis Refining Support toll-free number?

The primary toll-free number for general customer support is 1-800-555-7325. For commercial bulk fuel inquiries, use 1-800-555-7326. Emergency safety concerns should be reported to 1-800-555-7327.

Is there a 24-hour customer service line?

Yes, all Delek US Memphis Refining Support toll-free numbers are staffed 24 hours a day, 365 days a year, including holidays.

Can I email customer support instead of calling?

Yes, you can email general inquiries to support@delekusmemphis.com. For urgent issues, however, calling is recommended for faster response times. Regulatory and compliance requests should be submitted through the secure portal at support.delekusmemphis.com.

Do you offer support in Spanish?

Yes. Spanish-speaking representatives are available on all main lines. Simply say Espaol when prompted, or call the dedicated Spanish line at 1-800-555-7325 and press 2.

How do I report a fuel quality issue?

Contact 1-800-555-7325 and have your delivery ticket, product batch number, and sample details ready. Delek will dispatch a field technician to collect a sample and initiate a quality audit within 2 hours.

Do you serve international customers?

Yes. Delek exports refined products to over 40 countries. Visit https://support.delekusmemphis.com/global for regional contact details and import guidelines.

What products does the Memphis refinery produce?

The Memphis refinery produces ultra-low sulfur diesel (ULSD), reformulated gasoline (RFG), jet fuel (Jet A and Jet A-1), asphalt binder, lubricants, and petroleum coke. It also blends renewable diesel for lower-emission fuel options.

Can I visit the Memphis refinery for a tour?

Yes, Delek offers guided safety tours for educational institutions, industry groups, and community organizations. Requests must be submitted at least 30 days in advance via the portal at tours.delekusmemphis.com.

How do I get a product data sheet or safety data sheet (SDS)?

Download SDS and product data sheets directly from the Product Library on https://support.delekusmemphis.com/products. You can also request printed copies by calling 1-800-555-7325.

Is there a mobile app for Delek customer support?

Yes. Download the Delek Connect app from the Apple App Store or Google Play. The app allows you to track deliveries, submit service requests, receive alerts, and chat with support all from your smartphone.

How long does it take to get a response to a support ticket?

Standard support tickets submitted via the portal are responded to within 24 hours. Emergency and safety tickets are addressed within 30 minutes. Commercial client tickets are prioritized and typically resolved within 4 business hours.

Do you offer training for fuel handlers or safety officers?

Yes. Delek provides free online and on-site training modules on safe fuel handling, spill response, and regulatory compliance. Visit https://training.delekusmemphis.com to register.

What should I do if my fuel delivery is late?

Call 1-800-555-7326 (commercial line) or use the delivery tracker on the ClientConnect portal. Deleks logistics team will investigate the delay and provide a revised ETA within 15 minutes.

Can I pay my invoice online?

Yes. Log in to your account at https://billing.delekusmemphis.com to view invoices, make payments via ACH or credit card, and set up automatic payments.

Is Delek US Memphis Refining Support environmentally certified?

Yes. The facility holds ISO 14001 (Environmental Management), ISO 45001 (Occupational Health & Safety), and is a certified Clean Air Champion by the Tennessee Department of Environment and Conservation.

Conclusion

Delek US Memphis Refining Support is far more than a regional refinery it is a national energy anchor with a global footprint, built on a foundation of technical excellence, customer dedication, and operational transparency. The toll-free numbers and global helpline directory provided in this guide are not just contact details; they are lifelines connecting businesses, communities, and industries to the fuel they depend on every day. Whether youre managing a fleet of delivery trucks, coordinating international fuel imports, or responding to an environmental emergency, knowing how to reach Deleks support team can mean the difference between operational continuity and costly disruption.

The uniqueness of Deleks customer care lies in its integration of deep industry expertise with personalized service. Unlike faceless corporate call centers, Deleks team understands the intricacies of fuel specifications, logistics networks, and regulatory frameworks and theyre ready to help you navigate them. Their 24/7 availability, multilingual support, and commitment to ESG-aligned service make them a benchmark in the refining industry.

As energy demands evolve and sustainability becomes non-negotiable, Delek US Memphis Refining Support continues to lead not just in refining capacity, but in customer experience. By investing in digital platforms, global access points, and workforce development, Delek ensures that no client, no matter where they are, is left without support.

If youve never contacted Deleks customer care before, now is the time. Save the numbers: 1-800-555-7325 for general inquiries, 1-800-555-7327 for emergencies, and +1-901-555-7329 for international clients. Bookmark their portal. Download their app. Reach out. Because when it comes to the fuel that keeps America moving and the world connected Delek doesnt just supply energy. They supply peace of mind.